Blog EN | SYSTELL
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Blog EN

Contact centre software is of course dedicated to all kinds of customer service centres as well as to telemarketing and telephone sales businesses. But is it useful only in these rather niche industries? Quite the contrary! Below we present some industries and business operations, in which the implementation of dedicated customer contact software would be…
It goes without saying that it is much cheaper to retain an existing customer than to gain a new one. This is also true for call centre employees. To have an aligned and productive team is, in the long term, much more cost-effective than hiring new employees due to staff turnover. Which, unfortunately, is usually…
ICT systems to support telemarketing have been developed in Poland for over 10 years. We can proudly say that Systell has been one of the first companies on the Polish market to notice this niche and start developing specialist dedicated software. Only recently has the call / contact centre market begun to pay more attention…
Communication processes, both in their operational and technological aspect, offer limitless possibilities for their measurement and expression in numerical terms. Every activity, process step, data flow or task completion time is reflected in figures in ICT system registers. Key Performance Indicators (KPIs) serve as a tool for managerial control. They allow you to make decisions in…
Efficient management of customer phone service is all about numbers. Every day agents place and receive a lot of calls; they talk to customers, solve their issues and receive orders. Some customers hang up because they wait a bit too long for their call to be answered, and a small percentage of customers in your…