E-commerce
3 ideas to improve customer communication
TELEPHONE SYSTEM
Call center software will help you communicate effectively with clients. An efficient helpline with IVR functions that will direct the customer directly to the appropriate person or department, callback list to not miss any sales opportunities, queuing and recording calls, the possibility of creating a customer card during a call.
TICKET SYSTEM
Use the history of communication with every customer, full order history, tickets and data from external e-commerce systems and social networks to always know what the customer needs help with.
CUSTOMER IDENTIFICATION
Browse previous customer conversations and call notes from customer conversation. Be more efficient and quickly solve customer problems. Get comprehensive customer information in real time.
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Contact clients in many ways from one system.
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PREPARE FOR EVERY CONNECTION
You always know who is calling you because the system recognizes customers in the database thanks to CRM functions. You can serve your customers more effectively with this feature. Agents can learn about the past interactions of the caller before they pick up the phone and get a quick overview of previous problems and requests. This means that the customer does not have to repeat the same information every time he calls.
PREPARE FOR EVERY CONNECTION
You always know who is calling you because the system recognizes customers in the database thanks to CRM functions. You can serve your customers more effectively with this feature. Agents can learn about the past interactions of the caller before they pick up the phone and get a quick overview of previous problems and requests. This means that the customer does not have to repeat the same information every time he calls.
FRIENDLY INTERFACE
The simple and user-friendly interface of our system is intuitive and built for the work of consultants. No more searching for information on many systems. In one place you have access to the history of all connections with recordings, which you can listen to with one click, the history of previous orders and current orders, the history of ticekts.
INTEGRATION
Work on data from various sources in one view. Our system can be easily integrated with CRMs or technical support tools such as Salesforce, Baselinker, Zendesk, Shopify, Magento and others. We will also integrate our system with your ERP systems, e.g. Subiekt and eNova. Your agents will see all caller details in one place to help the customer more accurately and faster.
INTEGRATION
Work on data from various sources in one view. Our system can be easily integrated with CRMs or technical support tools such as Salesforce, Baselinker, Zendesk, Shopify, Magento and others. We will also integrate our system with your ERP systems, e.g. Subiekt and eNova. Your agents will see all caller details in one place to help the customer more accurately and faster.
STATISTICS
Manage key performance indicators in real time with custom dashboards and reports. Gain access to statistics on call queues, ongoing calls, agents and call data in one place. Gain awareness of what topics your customers are calling, what matters your consultants handle most often to work more efficiently and effectively.
REMOTE WORK
Ensure flexibility with options for working at home, after hours or part-time. Collaborators can use our system on a home computer, mobile phone or tablet.
PRACA ZDALNA
Zapewnij elastyczność dzięki opcjom pracy w domu, po godzinach lub w niepełnym wymiarze godzin. Współpracownicy mogą korzystać z naszego systemu na komputerze domowym, telefonie komórkowym lub tablecie.
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Discover selected features of Systell Contact Center and remember that we have many more.