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Medical Care

WE KNOW HOW TO IMPROVE YOUR CONTACT WITH PATIENTS

We heal the contact with healthcare facility customers

Three ideas to improve your communication with patients

Today’s quality standards require healthcare facilities to provide patients with highest quality service.

Take care of your patients right from the first contact.

TELEPHONE APPOINTMENTS

It is the doctor who decides which type of therapy should be applied. However, it is the patient who decides which healthcare facility they will go to. Encourage them to choose your facility by creating multiple options for contact and remote appointment setting.

TELEMEDICINE

When treating patients, it is crucial to have access to cutting-edge therapies; when it comes to patient service, whoever provides patients with innovative solutions wins. Grab the chance to expand your business by expanding your portfolio with telemedicine services.

AUTOMATION

Automation is the cure for the hypertension of your telephone traffic. Automating the incoming traffic stabilises it and prevents negative impacts of sudden increases in the number of incoming calls.

Take care of your patients

With our all-in-one software you will address

the following needs of your patients:

 BOOKING/ CANCELLING APPOINTMENTS
SMS APPOINTMENT REMINDERS

 

NOTIFYING PATIENTS ABOUT CHECK-UP RESULTS

 

ORDERING MEDICAL TRANSPORTATION OR AMBULANCE

 

BOOKING PREVENTIVE HEALTH CHECK-UPS
TELESALES OF MEDICAL PACKAGES

Use the opportunity to gain new and loyal patients!

ACCORDING TO 65,2% OF POLES TELEMEDICINE SERVICES IN POLAND ARE UNDERDEVELOPED OR VERY UNDERDEVELOPED.*

Grab the chance and change the way your patients perceive telemedicine. Thanks to our contact centre system you will set up and optimise such patient communication channels as phone, SMS, email, chat, or integration with the website. At last your patients will be able to contact your healthcare facility in a way that they find the most convenient.

* Report „E-health services in the eyes of Poles”

DO YOU KNOW HOW MANY PATIENTS YOU LOSE DUE TO THE FACT THAT THEY CANNOT BOOK AN APPOINTMENT?

Based on our many years’ experience, we know that the majority of healthcare facility managers are not aware how many patients have problems with reaching your facility by phone to make an appointment. Do you know how many persons try to reach you every day, and that when they fail they turn to other doctors? We can analyse your business with our systems and decide which solution would be the best to heal your phone traffic.

SMART EASING OF INBOUND PHONE TRAFFIC

We will thoroughly analyse in which days and hours the number of inbound calls to your healthcare facility is the highest. Then we will collate the collected data with the number of employees dedicated to patient phone service and booking of appointments. Based on this information we will suggest solutions that will help you to ease inbound queues and enable registration of as many patients as possible.

MAKING WORK EASIER FOR MEDICAL RECEPTIONISTS

Every day, most medical receptionists face the dilemma of whether to serve the patient waiting in front of them, or answer the continually ringing phone. We will show you how to create the best environment for remote/phone service of your patients, and at the same time offer highest quality of reception services.

Private healthcare centre CERTUS

 Thanks to the experience and dedication of Systell,

the quality of phone service of CERTUS customers has been greatly improved.

See video

More options thanks to Systell Contact Center

Find out how our system supports the functioning of healthcare facilities.

Preventive health check-ups

Many healthcare facilities have concluded contracts with the National Health Fund for free-of-charge preventive health check-ups. Mammography performed in mobile mammobuses is a good example here.

With Systell Contact Center you will be able to register your patients’ appointments booked by phone with great efficiency.

Thanks to the integrated dialler it is possible to automate the process of placing calls to patients. Using a dialler can even double the number of outbound calls.

By integrating our system with external systems it is possible to verify whether a given patient is entitled to a free-of-charge appointment covered by the National Health Fund.

Pharmaceutical wholesalers

Healthcare is not only about medical appointments, but also about patients being able to buy medicines in a pharmacy. Systell Contact Center guarantees smooth cooperation between pharmaceutical wholesalers and pharmacies.

We optimise contact with pharmacies so that it is possible to collect information about drug orders.

We enable handling of all order placing channels in a single tool (phone, email, Internet purchase groups, etc.)

We automate the handling of both inbound and outbound traffic, so that orders from pharmacies are accepted and processed as quickly as possible.

Schedule a meeting with us today.

Explore some of the Systell Contact Center features

and remember that it is only a fraction of what we can offer you.