Medical Care
We heal the contact with healthcare facility customers
Three ideas to improve your communication with patients
Today’s quality standards require healthcare facilities to provide patients with highest quality service.
Take care of your patients right from the first contact.
TELEPHONE APPOINTMENTS
It is the doctor who decides which type of therapy should be applied. However, it is the patient who decides which healthcare facility they will go to. Encourage them to choose your facility by creating multiple options for contact and remote appointment setting.
TELEMEDICINE
When treating patients, it is crucial to have access to cutting-edge therapies; when it comes to patient service, whoever provides patients with innovative solutions wins. Grab the chance to expand your business by expanding your portfolio with telemedicine services.
AUTOMATION
Automation is the cure for the hypertension of your telephone traffic. Automating the incoming traffic stabilises it and prevents negative impacts of sudden increases in the number of incoming calls.
Take care of your patients
With our all-in-one software you will address
the following needs of your patients:
Use the opportunity to gain new and loyal patients!
ACCORDING TO 65,2% OF POLES TELEMEDICINE SERVICES IN POLAND ARE UNDERDEVELOPED OR VERY UNDERDEVELOPED.*
Grab the chance and change the way your patients perceive telemedicine. Thanks to our contact centre system you will set up and optimise such patient communication channels as phone, SMS, email, chat, or integration with the website. At last your patients will be able to contact your healthcare facility in a way that they find the most convenient.
* Report „E-health services in the eyes of Poles”
DO YOU KNOW HOW MANY PATIENTS YOU LOSE DUE TO THE FACT THAT THEY CANNOT BOOK AN APPOINTMENT?
Based on our many years’ experience, we know that the majority of healthcare facility managers are not aware how many patients have problems with reaching your facility by phone to make an appointment. Do you know how many persons try to reach you every day, and that when they fail they turn to other doctors? We can analyse your business with our systems and decide which solution would be the best to heal your phone traffic.
SMART EASING OF INBOUND PHONE TRAFFIC
We will thoroughly analyse in which days and hours the number of inbound calls to your healthcare facility is the highest. Then we will collate the collected data with the number of employees dedicated to patient phone service and booking of appointments. Based on this information we will suggest solutions that will help you to ease inbound queues and enable registration of as many patients as possible.
MAKING WORK EASIER FOR MEDICAL RECEPTIONISTS
Every day, most medical receptionists face the dilemma of whether to serve the patient waiting in front of them, or answer the continually ringing phone. We will show you how to create the best environment for remote/phone service of your patients, and at the same time offer highest quality of reception services.
Private healthcare centre CERTUS
Thanks to the experience and dedication of Systell,
the quality of phone service of CERTUS customers has been greatly improved.