Central 3CX

WE DO MUCH MORE THAN JUST DEPLOYING

3CX PHONE SYSTEMS

You will be able to see the customers who cannot reach you on the phone.

3CX VoIP BUSINESS PHONE SYSTEM

WHAT IS A

3CX PHONE SYSTEM

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3CX is an open VoIP phone system that is entirely software-based, unlike traditional phone systems and PBXs. You do not need to invest in expensive telecom equipment and infrastructure to be able to use the 3CX system. It works on Windows Server, Linux and Raspberry pi, and it uses standard server equipment. The system can even be integrated with Windows-based apps, e.g. Outlook and Office365.

The 3CX phone system offers comprehensive Unified Communications solutions with advanced features that include voice mail service, fax, chat, email and notifications on presence.

3CX is the right choice for your business. It is suitable for all kinds of businesses and sectors. Thanks to its innovativeness and state-of-the-art technological developments, 3CX is the most frequently chosen business-grade phone system in the world.

Cooperation between 3CX and Systell

We boast the biggest experience in deploying the 3CX phone system and we are familiar with the limitless possibilities it offers – we have been awarded the Titanium Partner status as the only company in Poland.

SOFTWARE INSTALLATION

CONSULTATIONS WITH EXPERTS

PROJECT MANAGMENT

TRAINING FOR USERS AND ADMINISTRATORS

SUPPORT AND MAINTENANCE

INFRASTRUCTURE – SIP TRUNK CONNECTIONS AND TELECOMMUNICATIONS SOLUTIONS

OUR 3CX VoIP DEPLOYMENTS

OUR 3CX VoIP DEPLOYMENTS

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LEARN ABOUT THE FUNCTIONALITIES OF THE 3CX PHONE SYSTEM

✓ Free mobile app

✓ Call transfers

✓ Call queuing

✓ Webmeeting for every user free of charge

✓ Playback of any wav. file for customers waiting on hold

✓ Playback of any messages off-hours

✓ Recording and monitoring of calls

✓ Overview of helpline calls

✓ Calling a busy number in advance

✓ Handling webRTC calls

✓ Call routing

✓ Displaying calling number for outbound calls

✓ Voicemail receipt via email

✓ Email notifications on lost calls

✓ Ready-made integrations with 3CX Pro free of charge

✓ IVR automatic voice responses

✓ Software-based FAX and FAX2MAIL

✓ Displaying unanswered calls

LEARN ABOUT THE FUNCTIONALITIES OF THE 3CX PHONE SYSTEM

✓ Free mobile app

✓ Call transfers

✓ Call queuing

✓ Webmeeting for every user free of charge

✓ Playback of any wav. file for customers waiting on hold

✓ Playback of any messages off-hours

✓ Recording and monitoring of calls

✓ Overview of helpline calls

✓ Calling a busy number in advance

✓ Handling webRTC calls

✓ Call routing

✓ Displaying calling number for outbound calls

✓ Voicemail receipt via email

✓ Email notifications on lost calls

✓ Ready-made integrations with 3CX Pro free of charge

✓ IVR automatic voice responses

✓ Software-based FAX and FAX2MAIL

✓ Displaying unanswered calls

3CX GIVES YOU MORE OPTIONS

Use the VIP and Account feature on your helpline, to schedule medical appointments or in your helpdesk
Let your mobile technicians change request statuses and modify tickets automatically
View mobile call bills of your sales employees directly in your CRMCRM
Call back every customer who gave up waiting for the IVR
Arrange video conferences via an Internet browser in a simple way, thanks to Google WebRTC technology
Launch mobile payments in your Internet store

MOBILITY, FLEXIBILITY, COST-FRIENDLINESS

 

Thanks to connecting multiple locations to a single phone system it is possible to significantly lower the costs of system maintenance. Inter-department calls are free of charge. Furthermore, you can add an unlimited number of users to the system. A free-of-charge app for Android and iOS, MAC and Windows is also a major competitive edge of 3CX.

EASY TO DEPLOY AND USE

 

According to the customer’s wish, the 3CX phone system can be deployed either on a server or in the cloud. Software-based 3CX phone system allows remote setup of new users from server level. Intuitive operation of the software is a considerable advantage, too.

EASY TO DEPLOY AND USE

According to the customer’s wish, the 3CX phone system can be deployed either on a server or in the cloud. Software-based 3CX phone system allows remote setup of new users from server level. Intuitive operation of the software is a considerable advantage, too.

CUSTOMISED IVR SYSTEMS FOR 3CX

 

With our extensive resources, it is possible to set up PIN authorisation on your helpline. In this way the system recognises a customer and routes them to the right consultant. Furthermore, if the customer is marked as a VIP, their inquiry will be assigned a higher priority.

SECURITY

 

We ensure continuous operation of the PBX and constant availability of the 3CX phone system. Our 24/7 monitoring and management service guarantees the security of the 3CX system.

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SECURITY

 

We ensure continuous operation of the PBX and constant availability of the 3CX phone system. Our 24/7 monitoring and management service guarantees the security of the 3CX system.

3CX Pro APP INTEGRATIONS

 

With 3CX Pro it is possible to integrate the system with popular apps and tools for customer relationship management. This applies also to every CRM system based on HTTP API.

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ADVANCED REPORTING

We have created a dedicated system of over 20 reports on telecommunications traffic in 3CX. Our skills and experience enable us to create customised reports, including real-time reports, should a customer wish it. The system statistics allow filtering of calls by date range, internal or outgoing numbers.

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reports on telecommunications traffic in 3CX

EXAMPLES OF REPORTS IN 3CX VoIP

Call tracking

Queue statistics

Average time of incoming and outgoing calls

Agents’ statistics in queues

Detailed queue statistics divided into days, months, etc.

Total call number

Number of answered calls

Helpline availability index

Number of calls in a specific queue/queues

Number of ongoing conversations in a specific queue/queues

Total time of incoming and outgoing calls

Number of agents logged into a specific queue/queues

Percent of answered calls

What we do

We deliver dedicated business phone solutions, create apps for 3CX and host 3CX in the cloud. Our highly-qualified team of certified experts creates new solutions for our customers every day. Thanks to an extensive knowledge of telecommunications sector and software development skills we are able to create dedicated apps working with 3CX.

During the last 5 years we have implemented comprehensive 3CX platforms in over 192 companies in Poland and abroad. Every day as many as 1100 calls are simultaneously made via the systems that we have deployed. We have also deployed the biggest 3CX 256 SC Pro Edition phone system in Europe. As part of the cooperation with our customers, we perform a free-of-charge analysis of our partners’ businesses and we seek solutions that will boost the quality of their customer service.

Would you like to learn more about the options that the 3CX phone system offers?

 

We will gladly share our experience with you.