Contact Center Software

Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive contact center system.

CONTACT CENTER SYSTEM

Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive contact center system.

CONTACT CENTER SYSTEM

The call center system is a modern platform to support all communication channels in your company. Store all business and internal communications in one system. Choose one software that contain selected ones replaced so far. Find out how many calls have been received, how many messages are waiting for a reply, and who has closed the biggest issues.

 

Stand out from the competition with your professionalism and knowledge of the customer. When you receive a call, the system will display a desktop with the history of previous conversations. Take care of relations with the client and send him information about the stages of the application. Show the client that the team is actively working for him. Employees will not be forced to ask each other for details of the conversation with the client, because they will check the full communication in a common system. Thanks to this, they will focus on their tasks.

MANAGE 10 COMMUNICATION CHANNELS WITH ONE CONTACT CENTER

FAX2MAIL

INFOLINE

OUTBOUND

CONTACT FORM

MESSENGER

LIVE CHAT

SMS

VOICE SMS

E-MAIL

VIDEO CONFERENCE

The call center system is a modern platform to support all communication channels in your company. Store all business and internal communications in one system. Choose one software that contain selected ones replaced so far. Find out how many calls have been received, how many messages are waiting for a reply, and who has closed the biggest issues.

 

Stand out from the competition with your professionalism and knowledge of the customer. When you receive a call, the system will display a desktop with the history of previous conversations. Take care of relations with the client and send him information about the stages of the application. Show the client that the team is actively working for him. Employees will not be forced to ask each other for details of the conversation with the client, because they will check the full communication in a common system. Thanks to this, they will focus on their tasks.

SMS

INFOLINE

CONTACT FORM

VIDEO CONFERENCE

OUTBOUND

LIVE CHAT

MESSENGER

E-MAIL

FAX2MAIL

VOICE SMS

Over 700 companies can’t be wrong

decathlon logo

Over 700 companies can’t be wrong

decathlon logo

GAIN WITH SYSTELL CONTACT CENTER

20%

 

fewer lost connections from customers after implementing Systell Contact Center

23%

 

increase in conversions on existing customers, recorded after implementations

91%

 

companies increased sales in the first quarter since system implementation

2 days

 

consultant work during the month is fully automated by the system

20%

 

fewer lost connections from customers after implementing Systell Contact Center

23%

 

increase in conversions on existing customers, recorded after implementations

91%

 

companies increased sales in the first quarter since system implementation

2 days

 

consultant work during the month is fully automated by the system

IMPLEMENTATION BENEFITS – CONTACT CENTER

  • EASY INTEGRATION

    We integrate with external applications and systems: DMS, CRM, ERP, SFA, SCM, MRP, BPM as well as financial and accounting software.

     

  • WORKBOARD MONITORING

     

    Keep track of your progress. Monitor live individual and team metrics to easily improve work efficiency.

     

  • PERSONALIZED SERVICE

     

    We will cut the call center system to suit your business. If you need it, we will create dedicated functions and modules for you.

     

  • FULL SUPPORT OF SPECIALISTS

     

    We provide technical and service support. You will receive from us instructional videos that will help you conduct effective customer service.

     

  • SECURE SYSTEM

     

    The system has an emergency power supply, backup, 4 SLA levels. You get free updates every month. Each transmission is encrypted and access is secured.

     

  • INTUITIVE TICKET SYSTEM

     

    Create your own way of distributing tickets, insert new fields, submit tasks, search for tasks, e.g. by category, name or number.

     

WHAT MAKES OUR CONTACT CENTER DIFFERENT?

Manage the contact center system from anywhere and from your favorite device

 

Thanks to the mobile version, make and receive calls in the call center application wherever you are. Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.

The system is convenient for the user

 

We care about user experience, because we want the work in the system to be comfortable for the consultant. Our contact center is modern, intuitive, easy to use and available from a browser on any mobile device. Even people who have not encountered such a solution before, will easily learn how to work in the system.

WHAT MAKES OUR CONTACT CENTER DIFFERENT?

Dedicated reports module

 

The system collects and analyzes a lot of data on customer service and generates detailed, personalized reports that will allow you to plan your work better and more efficiently in the future. The system is convenient for the user

Manage the contact center system from anywhere and from your favorite device

 

Thanks to the mobile version, make and receive calls in the call center application wherever you are.
Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.

The system is convenient for the user

 

We care about user experience, because we want the work in the system to be comfortable for the consultant. Our contact center is modern, intuitive, easy to use and available from a browser on any mobile device. Even people who have not encountered such a solution before, will easily learn how to work in the system.

SELECTED FEATURES – CONTACT CENTER

CONVERSATION UNDER CONTROL

 

Check live how consultants cope with the client and prompt them during. Use the script wizard and create new conversation scenarios.

AUTOMATIC CALLING

 

If the customer cannot reach the company, his frustration increases. Don’t let this happen – set automatic callback reminders in the system.

VIDEO CONFERENCES IN THE BROWSER

 

Create meetings remotely, with no limit of participants. You do not need additional applications, just invite participants by email.

SKILL BASED ROUTING

 

While waiting for the connection with the employee, the system analyzes the need of the interlocutor and connects him with the most experienced person.

VOICE ANNOUNCEMENT SYSTEM – IVR

 

Based on the numbers dialed on the telephone keypad, the customer will connect to a specific department, e.g. sales, complaints.

DIALERS – CALLING IN THE BACKGROUND

 

Save time of the consultant, who previously used to manually dial the number and wait for a conversation with the client.

NUMBER AVAILABILITY

 

The system checks in the background which numbers are busy or inactive, so the consultant gains more time to talk to the client.

CALL RECORDING

 

Have even more influence on how the conversation with the client proceeds. Record conversations and listen to them at any time.

Do you have any questions?

 

I am happy to answer and advise you on how to improve the quality of customer service in your company

JAROSŁAW STĘPKOWSKI - SALES DIRECTOR

506 631 425

jaroslaw.stepkowski@systell.pl

I agree to be contacted via telephone or email in order to be provided with commercial offers of Systell. Your data shall be managed by Systell Sp. z o.o. sp.k. for the purpose of contacting you via telephone/email regarding your request. You have the right to access, rectify, erase, transfer and limit the processing of your data, as well as to object, withhold your consent and lodge a complaint with UODO (President of the Personal Data Protection Office in Poland). More details can be found in our Privaty Policy

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Wyrażam zgodę na kontakt telefoniczny lub mailowy w celu prezentowania ofert Systell. Dane administruje Systell Sp. z o.o. sp.k. w celu kontaktu telefonicznego lub mailowego w związku z zapytaniem. Masz prawa: dostępu, sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia, sprzeciwu, wycofania zgody oraz złożenia skargi do UODO. Szczegóły w Polityce prywatności