We know that high quality customer service is crucial for your business. That is why each customer calling your call centre will be appropriately identified and then forwarded to their personal consultant who will act as their personal concierge. With our system you can also identify a group of VIP customers who will always be placed in front of the queue when calling your contact centre.

Tourism and travel management is inextricably linked with multi-language customer service. Thanks to our solutions you will easily design IVR responses in various languages or redirect incoming calls to agents speaking a given language. Furthermore, you can configure your system so that it uses phone numbers from various numerical zones in the world. When calling you from foreign phone numbers, your customers will contact you through low-cost local calls and not through expensive international ones.

You will be able to effectively manage your customers’ flights by means of scripting forms. You will easily match all take-offs, landings and connection flights. You will also be able to plan the attractions your customers can enjoy between flights, book a hotel or rent a car. All this and much more can be designed with the help of our scripting software.

Serving a travel & tourism customer is not only about answering phone calls. It also means frequent contacts via email. Systell Contact Center is equipped with an email ticket service, which enables you to effectively manage the FIFO queue, so that no email is left unanswered.