Your customers will feel appreciated and special!

INDIVIDUAL APPROACH TO EVERY CUSTOMER

We know that high quality customer service is crucial for your business. That is why each customer calling your call centre will be appropriately identified and then forwarded to their personal consultant who will act as their personal concierge. With our system you can also identify a group of VIP customers who will always be placed in front of the queue when calling your contact centre.

OUR SYSTEM PROVIDES MULTI-LANGUAGE CUSTOMER SERVICE

Tourism and travel management is inextricably linked with multi-language customer service. Thanks to our solutions you will easily design IVR responses in various languages or redirect incoming calls to agents speaking a given language. Furthermore, you can configure your system so that it uses phone numbers from various numerical zones in the world. When calling you from foreign phone numbers, your customers will contact you through low-cost local calls and not through expensive international ones.

BENEFIT FROM UNIQUE FEATURES OF OUR SCRIPTING SOFTWARE

You will be able to effectively manage your customers’ flights by means of scripting forms. You will easily match all take-offs, landings and connection flights. You will also be able to plan the attractions your customers can enjoy between flights, book a hotel or rent a car. All this and much more can be designed with the help of our scripting software.

EMAIL TICKET SERVICE

Serving a travel & tourism customer is not only about answering phone calls. It also means frequent contacts via email. Systell Contact Center is equipped with an email ticket service, which enables you to effectively manage the FIFO queue, so that no email is left unanswered.

Advanced handling of incoming calls

Systell Contact Center provides you with a set of necessary functions that
will help you enhance the quality of your customer service.

IVR RESPONSES IN VARIOUS LANGUAGES
VIP CUSTOMER CALLS

 

CUSTOMER IDENTIFICATION
DEDICATED CUSTOMER ATTENDANT

 

AUTORESPONDERS
TICKET SERVICE

Lift your business to a whole new quality level!

With Systell Contact Center you will deliver an outstanding quality service to your travel & tourism customers.

EVERY CUSTOMER WILL BE SERVED

Thanks to dedicated priority and service channel solutions every customer will be served in the shortest possible time, and to the highest quality standards.

FANTASTIC CUSTOMER EXPERIENCE

Thanks to many great functions of our system your customers will be treated in an absolutely unique way. They will surely not forget the outstanding quality of the service they have received.

LOYAL BRAND AMBASSADORS

The aforementioned two factors will result in building a numerous community of ambassadors who will not only be gladly returning to you, but also recommend your business to their friends and relatives.

Schedule a meeting with us today.

Explore some of the Systell Contact Center features
and remember that it is only a fraction of what we can offer you.