Customer Service

Provide excellent customer service to 20% more customers than now!

With Systell Contact Center software you will serve more customers than you do now. Check out the details of our multi-channel service with focus on customers’ needs.

Provide excellent customer service to 20% more customers than now!

With Systell Contact Center software you will serve more customers than you do now. Check out the details of our multi-channel service with focus on customers’ needs.

Over 700 businesses cannot be wrong

Read our success story

Over 700 businesses cannot be wrong

Read our success story

Problem

Slow customer service

Are you fed up with sifting through thousands of e-mails, Facebook messages and chats? Are you confused by all the tools that were supposed to help you, but instead they just slow you down and make your job harder? Are you geting dozens of e-mails a day and struggle to remember which ones you have already answered? Do you have to dial customers’ numbers by hand when calling them back, and in consequence often dial a wrong number? Or do you handle many things at the same time and you do not know which one you should deal with first?

Solution

Customer service system

We offer you an all-purpose system that will solve all the problems mentioned above. Why do we call it an all-purpose system? Our system is used every day at many companies operating in various business sectors, such as hotels, car showrooms, wholesalers or GP practices. Maybe it has already helped you when you booked a flight ticket or a doctor’s appointment, or rented a car. Meet your customers’ expectations and enhance your customer service.

Solution

Customer service system

We offer you an all-purpose system that will solve all the problems mentioned above. Why do we call it an all-purpose system? Our system is used every day at many companies operating in various business sectors, such as hotels, car showrooms, wholesalers or GP practices. Maybe it has already helped you when you booked a flight ticket or a doctor’s appointment, or rented a car. Meet your customers’ expectations and enhance your customer service.

Give your customers more reasons to contact your business!

1. FACEBOOK MESSAGES IN CUSTOMER PANEL

Social media are an extremely popular communication channel, so hang out where your customers do! Answer all messages from one system, even messages sent via Messenger. Do you have several fan pages? The system will notify you about the page the message was sent from. Make your conversation more attractive by sending pictures, short videos, etc. From now on you can also redirect the call to the agent who will handle it best. Monitor your progress via the statistics panel. See what the peak hours for calls are in your business, how many chats you handle per week and what the average call time is.

1. FACEBOOK MESSAGES IN CUSTOMER PANEL

Social media are an extremely popular communication channel, so hang out where your customers do! Answer all messages from one system, even messages sent via Messenger. Do you have several fan pages? The system will notify you about the page the message was sent from. Make your conversation more attractive by sending pictures, short videos, etc. From now on you can also redirect the call to the agent who will handle it best. Monitor your progress via the statistics panel. See what the peak hours for calls are in your business, how many chats you handle per week and what the average call time is.

2. JUST ONE MAILBOX

Forget multiple mailbox tabs. From now on you can handle all your emails via a single panel. Transfer all your email addresses, no matter how many you get, and send answers to all incoming emails from our system. And from your web browser! What about shared inboxes?

 

The system intercepts all incoming messages and decides, based on certain rules, whom a given message is to be sent to. The person who receives the message is given a couple of minutes to receive it. From now on, this email will be assigned to them. You can be sure that no emails will be lost, and response time will be reduced significantly.

2. JUST ONE MAILBOX

Forget multiple mailbox tabs. From now on you can handle all your emails via a single panel. Transfer all your email addresses, no matter how many you get, and send answers to all incoming emails from our system. And from your web browser! What about shared inboxes?

 

The system intercepts all incoming messages and decides, based on certain rules, whom a given message is to be sent to. The person who receives the message is given a couple of minutes to receive it. From now on, this email will be assigned to them. You can be sure that no emails will be lost, and response time will be reduced significantly..

3. LIVE CHAT

Customers are most satisfied when they get an answer within a minute from the time they asked a question. Such high expectations can only be fulfilled with an Internet chat. The system will notify you on a new message from your website. Do your customers often ask the same questions? Use the automated service! If your customers tend to ask the same questions, create conversation scripts and let a chat bot handle them.

The system will answer the questions automatically, and your customers will be served within seconds. This will spare your employees a lot of time! Furthermore, you can talk to your colleagues via an internal chat, while still staying in the same panel.

3. LIVE CHAT

Customers are most satisfied when they get an answer within a minute from the time they asked a question. Such high expectations can only be fulfilled with an Internet chat. The system will notify you on a new message from your website. Do your customers often ask the same questions? Use the automated service! If your customers tend to ask the same questions, create conversation scripts and let a chat bot handle them.

The system will answer the questions automatically, and your customers will be served within seconds. This will spare your employees a lot of time! Furthermore, you can talk to your colleagues via an internal chat, while still staying in the same panel.

4. MESSAGES AND SMS CAMPAIGNS

The SMS notification function is very handy when it comes to a customer service system. When a customer gets an SMS notification, e.g. that their order is on its way, they feel they are not left in the dark. They feel the company is committed to meet their needs. All it takes is to modify one of the ordering steps to send an automatic notification to a customer and keep them up-to-date with their order.

 

You can easily plan SMS campaigns that will remind your customers about ongoing promotions, scheduled appointments or special offers. According to surveys, SMS notifications are the most effective way to reach your customers, as up to 96 percent of consumers read all messages of this kind.

4. MESSAGES AND SMS CAMPAIGNS

The SMS notification function is very handy when it comes to a customer service system. When a customer gets an SMS notification, e.g. that their order is on its way, they feel they are not left in the dark. They feel the company is committed to meet their needs. All it takes is to modify one of the ordering steps to send an automatic notification to a customer and keep them up-to-date with their order.

 

You can easily plan SMS campaigns that will remind your customers about ongoing promotions, scheduled appointments or special offers. According to surveys, SMS notifications are the most effective way to reach your customers, as up to 96 percent of consumers read all messages of this kind.

Are you fed up with dialling numbers by hand? Let this become a thing of the past. Our customer service system manages incoming calls and routes them to the most suitable agent, based on his/her previous conversations with customers and work time. A user-friendly interface appears on screen, with a popping notification about the call, the customer’s data (if available in the database) and call history. If a customer calls with a new issue, an agent creates an empty form where they note the important information that is necessary to solve the customer’s problem.

Are you fed up with dialling numbers by hand? Let this become a thing of the past. Our customer service system manages incoming calls and routes them to the most suitable agent, based on his/her previous conversations with customers and work time. A user-friendly interface appears on screen, with a popping notification about the call, the customer’s data (if available in the database) and call history. If a customer calls with a new issue, an agent creates an empty form where they note the important information that is necessary to solve the customer’s problem.

JOIN THE TEAM OF WINNERS!

Thanks to our customer service system everyone is a winner. It does not matter whether you are a high-rank manager in a company or a customer contacting this company – Systell Contact Center will boost every aspect of your communication.

  • CONSULTANT

     

    Offer your employees more than other companies. State-of-the-art work tools mean increased comfort and efficiency. Thanks to a good customer service system your consultants can improve their results and easily achieve the set objectives with the same effort. Handling all communication channels from a single panel will reduce errors and lessen the stress of your employees who will finally be able to focus on common goals.

  • CUSTOMER

     

    Your customers are always served on time, and can choose their preferred communication channel with your company. They do not have to describe the same issue over and over again to different agents. No matter whether they send an email, call or post a message on a chat – from now on, they do not need to worry that their question will remain unanswered. In many cases a consultant will be able to solve a customer’s problem during the first call, as the consultant will have access to customer contact history.

  • MANAGER

     

    As a person who manages the work of others you should have access to critical data and analyses. And such access should not require an additional effort. With our system it is possible to generate comprehensive reports on e.g. work time of every consultant, number of taken calls, number of completed cases per month, etc. You will see how many more calls your employees will have made since the deployment of the system. You will easily create new sales campaigns and you will finally be able to measure their results.

Additional benefits for you with our customer service software

 

Handle your customers’ requests in a faster and more efficient way.

TASK DISTRIBUTION

 

Distribution of tasks is one of the critical factors in work organisation. We know it is not easy to maintain order with many incoming and outgoing calls and emails. The solution to this problem is a customer service system. It intercepts and manages all customer requests. How is it done? All communication goes through a common system of rules, which selects the most suitable person to deal with a given task. If that person does not respond, the system will choose another from available consultants. This guarantees that every customer will be served within short time.

DESIGN YOUR WORK TOOLS

 

At Systell we square the circle so that our customer service software is suited as well as possible to the daily rhythm of your business. Do you have any special requirements? Our system is a fully configurable solution, and not just during the deployment phase. Its modern design is just one of its assets; see how easy it is to set your own desktop, work stages, conversation scripts and surveys. We can tailor the functionalities of our customer service system to your specific needs, so that it is uniquely yours. We will determine all the details before the deployment of the system to offer you a fully customised product.

FULL INTEGRATION

 

You currently use multiple systems and do not feel like deploying yet another one? Perfect! Our customer service software can communicate with any and all systems in your company. It is a consistent, multi-channel environment, known for its broad integration capabilities. Do all your work on a single desktop. We have successfully integrated our system with e.g. SugarCRM, Sage CRM, Gira, Salesforce, Facebook, Google Contacts, Microsoft Outlook, etc. Focus on functionality. Get all your work done from a single, intuitive user interface. We will tailor our system to your needs, according to your job position. Decide which items are displayed on your screen and where.

TASK DISTRIBUTION

 

Distribution of tasks is one of the critical factors in work organisation. We know it is not easy to maintain order with many incoming and outgoing calls and emails. The solution to this problem is a customer service system. It intercepts and manages all customer requests. How is it done? All communication goes through a common system of rules, which selects the most suitable person to deal with a given task. If that person does not respond, the system will choose another from available consultants. This guarantees that every customer will be served within short time.

DESIGN YOUR WORK TOOLS

 

At Systell we square the circle so that our customer service software is suited as well as possible to the daily rhythm of your business. Do you have any special requirements? Our system is a fully configurable solution, and not just during the deployment phase. Its modern design is just one of its assets; see how easy it is to set your own desktop, work stages, conversation scripts and surveys. We can tailor the functionalities of our customer service system to your specific needs, so that it is uniquely yours. We will determine all the details before the deployment of the system to offer you a fully customised product.

FULL INTEGRATION

 

You currently use multiple systems and do not feel like deploying yet another one? Perfect! Our customer service software can communicate with any and all systems in your company. It is a consistent, multi-channel environment, known for its broad integration capabilities. Do all your work on a single desktop. We have successfully integrated our system with e.g. SugarCRM, Sage CRM, Gira, Salesforce, Facebook, Google Contacts, Microsoft Outlook, etc. Focus on functionality. Get all your work done from a single, intuitive user interface. We will tailor our system to your needs, according to your job position. Decide which items are displayed on your screen and where.

Are you ready

to boost your customer service?

Do it before your competition does!

I agree to be contacted via telephone or email in order to be provided with commercial offers of Systell. Your data shall be managed by Systell Sp. z o.o. sp.k. for the purpose of contacting you via telephone/email regarding your request. You have the right to access, rectify, erase, transfer and limit the processing of your data, as well as to object, withhold your consent and lodge a complaint with PUODO (President of the Personal Data Protection Office in Poland). More details can be found in our Privaty Policy