Infoline
Our helpdesk software will register all your calls, both incoming and outgoing, and at the same time will give you the possibility to monitor them in real time. Do you need more? Our system collects unique call data and shows your customer service progress in a report chosen by you.
Looking for ways to improve your customers’ experience with your helpline?
Our helpdesk software will register all your calls, both incoming and outgoing, and at the same time will give you the possibility to monitor them in real time. Do you need more? Our system collects unique call data and shows your customer service progress in a report chosen by you.
Over 700 companies cannot be wrong
Over 700 companies cannot be wrong
See what your helpdesk software may look like
Along with the software, you get an entire contact history.
From now on, no customer inquiry will get lost.
Problem
Slow helpdesk service
Do you have too many unanswered calls in your business? We know that an efficient helpline service is a real challenge. However, customers’ complaints about a constantly busy phone line, difficult contact, doubling of calls or unequal task distribution are the evidence of poor work organisation. Do you know the reason why the communication between your business and your customers is difficult?
Solution
Helpdesk software
With the help of our helpdesk software we will identify the source of your trouble. Show your customers that you are a professional, right from the very first contact. It will be easy thanks to automation and rules that are the essential part of our helpdesk solution. The system will automatically route new customers to first contact department. Recurring customers will be routed to their assigned agents who have access to full contact history. Your customers want their problems solved quickly, just as you do. This is the simplest way to gain your customers’ trust and respect.
Solution
Helpdesk software
With the help of our helpdesk software we will identify the source of your trouble. Show your customers that you are a professional, right from the very first contact. It will be easy thanks to automation and rules that are the essential part of our helpdesk solution. The system will automatically route new customers to first contact department. Recurring customers will be routed to their assigned agents who have access to full contact history. Your customers want their problems solved quickly, just as you do. This is the simplest way to gain your customers’ trust and respect.
How does Systell helpdesk software work?
Our helpdesk software operates as a phone exchange that automatically organises customer calls, depending on their priority status. The customer with the highest priority will be attended to first. Our system will route him/her to the agent who has had the longest pause between conversations.
What about the rest of the calls? Every available consultant will be notified about a new contact attempt. Remember it is just one of many available options! Our experts carefully design customised contact and service paths in the system, so that every business can have its own perfect system for handling customer calls.
ABC EN
We have been cooperating with Systell for several years, we rely on their professionalism, which perfectly fits into our business activities. In our industry, we must act quickly and effectively, and the support and delivered solutions prepared by Systell Employees always open the gates for further effective development.
Artur Szmidt
IT Manager
MTP EN
Thanks to the flexibility of the system and Systell's fantastic approach to its implementation it has been possible to tailor it to our needs. The productivity of our consultants has been significantly improved by the implementation of the system. This productivity boost, in combination with work monitoring has resulted in a substantial cost reduction. The implementation of the system has yielded us new business partners who are interested in utilising call centre services of Poznan International Fair.
Wioletta Grabarska
Director of Visitors
Rydoo EN
Systell Contact Center allows both the use of a large number of ready-made functions and is a solution that also in the field of functional development gives the opportunity to adapt to the individual needs of implementation.
Krzysztof Krysztofczyk
Project Manager, Head of IT
How does Systell helpdesk software work?
Our helpdesk software operates as a phone exchange that automatically organises customer calls, depending on their priority status. The customer with the highest priority will be attended to first. Our system will route him/her to the agent who has had the longest pause between conversations.
What about the rest of the calls? Every available consultant will be notified about a new contact attempt. Remember it is just one of many available options! Our experts carefully design customised contact and service paths in the system, so that every business can have its own perfect system for handling customer calls.
ALL – IN – ONE
When it comes to a complex customer service, it might not be enough with just a helpline. You can also add a software that will display the caller’s data, his/her open cases and the contact person assigned to them. Sounds interesting? And it is merely a sample of what our solution has to offer! The helpdesk software is just one of our many solutions that enable you to provide excellent customer service.
ALL – IN – ONE
When it comes to a complex customer service, it might not be enough with just a helpline. You can also add a software that will display the caller’s data, his/her open cases and the contact person assigned to them. Sounds interesting? And it is merely a sample of what our solution has to offer! The helpdesk software is just one of our many solutions that enable you to provide excellent customer service.
100 PERCENT ANSWERED CALLS
One does not often stumble upon a single software that deals with so many business challenges. Our helpline software can serve all your customers. New customers will be able to reach you easily, and you will be able to distinguish between a valuable contact and just a wrong number. Furthermore, you will finally be able to see how many calls are left unanswered.
AFTER-SALES SUPPORT
Keeping a loyal customer is up to six times cheaper than acquiring a new one! So why not give your after-sales support a boost? Use the Create Topic function to create topics you have been discussing with a customer. That might come in handy during your next contact with this customer. How to handle large amounts of emails? Do not let them get lost – our software will assign a consultant to answer them, and the next consultant will be able to see whether the case has been handled or not.
AFTER-SALES SUPPORT
Keeping a loyal customer is up to six times cheaper than acquiring a new one! So why not give your after-sales support a boost? Use the Create Topic function to create topics you have been discussing with a customer. That might come in handy during your next contact with this customer. How to handle large amounts of emails? Do not let them get lost – our software will assign a consultant to answer them, and the next consultant will be able to see whether the case has been handled or not.
BUSY HELPLINE?
No more internal calls that block your main helpline! The licensing fee includes internal numbers that will reduce the traffic on your customer helpline. In the case of a call from a recurring customer, the system will route them in the first place to the consultant who has been dealing with them before. This fully addresses the problem of customers not being able to reach you.
Let your consultants help one another and react faster together,
thanks to the many system functionalities that make their work a lot easier
Well-organised and centralised customer communication
No email will be lost or received twice
Internal calls free-of-charge
Overview of your consultants’ current work tasks and handled calls
Easy deployment and free updates of the system as well as call recording
Well-organised and centralised customer communication
No email will be lost or received twice
Internal calls free-of-charge
Overview of your consultants’ current work tasks and handled calls
Easy deployment and free updates of the system as well as call recording
Are you ready
to give your helpline a boost?
Do it before your competition does!
