Integration with Microsoft Teams

We will integrate your telephony with

– Microsoft Teams

 

Enrich the company’s telecommunications capabilities.

Call MS Teams like a telephone exchange, keeping all the features of your existing hotline.

We will integrate your telephony with

– Microsoft Teams

 

Enrich the company’s telecommunications capabilities.

Call MS Teams like a telephone exchange, keeping all the features of your existing hotline.

We are distinguished by experience in the implementation of telephone systems.

We develop our activities in new areas so as to facilitate your daily work.

We solve the problem in which part of the team works on telephone exchanges, and some people call only by Microsoft Teams. In this situation, the teams cannot communicate with each other. The more so that your customers are still dialing phones on the desk. If your employee works remotely, the client loses the opportunity to talk.

 

The answer to your needs is to integrate and enable communication between users using these two different options. The customer calling the company will continue to call the same company number, listen to the same messages on the voice announcement, listen to the same music waiting in line. The only change is that employees can answer the call via MS Teams or on a traditional telephone (IP, GSM).

 

All calls in the company will be visible in the reports and, if necessary, recorded and saved in the call history. After the integration of telephone exchange and MS Teams, employees will be able to easily reach their internal numbers and gain the ability to switch calls.

Call and receive calls from customers through Teams. Use your numbering in Teams.
Let the call center work on Teams.

Integrate your telephone exchange with Teams.
Answer calls on your phone or on Teams, communicate between switchboard and Teams.

We solve the problem in which part of the team works on telephone exchanges, and some people call only by Microsoft Teams. In this situation, the teams cannot communicate with each other. The more so that your customers are still dialing phones on the desk. If your employee works remotely, the client loses the opportunity to talk.

 

The answer to your needs is to integrate and enable communication between users using these two different options. The customer calling the company will continue to call the same company number, listen to the same messages on the voice announcement, listen to the same music waiting in line. The only change is that employees can answer the call via MS Teams or on a traditional telephone (IP, GSM).

 

All calls in the company will be visible in the reports and, if necessary, recorded and saved in the call history. After the integration of telephone exchange and MS Teams, employees will be able to easily reach their internal numbers and gain the ability to switch calls.

If, despite the basic work tools, you need telephones – contact us.

We will advise you on affordable equipment packages and deliver them to your company.

Problem

No contact by phone

Your team has switched to remote mode, retaining their desk numbers and work phones. He works on a computer, but he is forced to answer calls as usual – putting the phone to his ear.

 

Before switching to remote work, the phones in the company were disconnected from customer connections and now they have suddenly stopped. Are you sure customers can reach you?

 

Your whole team works remotely and because of that you don’t know how many calls they receive during the day and how many they lose? Employees cannot tell you how many business conversations they have had and which calls were just a mistake? Do you communicate with each other via Microsoft Teams and would you like to connect it with all telephony and contact center work?

Solution

Telephony integration with Microsoft Teams

Receive calls using Microsoft Teams. Forget about the phone at your desk. VoIP technology placed in the cloud, gives the opportunity to talk over the Internet. That is why its integration with the Teams application is so simple and trouble-free.

Solution

Telephony integration with Microsoft Teams

Receive calls using Microsoft Teams. Forget about the phone at your desk. VoIP technology placed in the cloud, gives the opportunity to talk over the Internet. That is why its integration with the Teams application is so simple and trouble-free.

Talk easily through Microsoft Teams!

 

Integration is not only the possibility of making phone calls through the most popular business messenger.

Learn more about the benefits of combining these two solutions.

After integration, clients will be automatically assigned to the consultant with whom they want to connect. When the customer calls, he does not find a busy number but will be redirected to a free person or wait in line on the line.

If your customer makes a mistake in choosing a department, you can lead him to the appropriate department by internally switching numbers and directing him to the queue so that he does not have to hang up and call again.

You will find out how many calls in your company have been received or rejected at a given time. You can check how efficiently your team works and how long internal calls last and how many percent of calls come from outside the company.

Before talking to the consultant, the client can reduce his waiting time and connect with the department he wants to call. All he has to do is dial the correct number on the telephone's keypad.

Use call recording and have unlimited access to them. With this feature you will learn how your team works, and what problems are most often reported by customers.

Mobilize the whole team for customer service without additional infrastructure. Increase your team's capabilities almost cost-free and let more people answer their calls while others are busy.

Let’s talk about possibilities

Contact us!

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