Integrations
WITH SYSTELL CONTACT CENTER
MEET THE SYNERGY EFFECT WITH INTEGRATION
WITH SYSTELL CONTACT CENTER
Work on data
from different sources in one view
Do you know how long it takes to search data in several programs? A quarter, an hour or more? During this time, you could finish many other tasks, if only everything was organized and easy to find. The effect of scale should be taken into account in a company. For example, if one employee spends half an hour a day because he is lost in the amount of data and is looking for it everywhere, in different systems, then 100 such employees lose a total of 50 hours of work!
Can your company afford these losses?
Daily search of several systems
Do you realize how much time you waste each day searching for information necessary for further work, when you do not know exactly where to find it, because they are in different programs? Before answering to your client, do you have to direct requests for access to certain data, ask in various departments what has been done, and ultimately the whole process goes on forever. As a result, the customer case ends up at the very end of the waiting list. We know the end – an upset and dissatisfied customer who has waited too long never returns and doesn’t want to be in touch with your company.
Daily search of several systems
Do you realize how much time you waste each day searching for information necessary for further work, when you do not know exactly where to find it, because they are in different programs? Before answering to your client, do you have to direct requests for access to certain data, ask in various departments what has been done, and ultimately the whole process goes on forever. As a result, the customer case ends up at the very end of the waiting list. We know the end – an upset and dissatisfied customer who has waited too long never returns and doesn’t want to be in touch with your company.
Integration with Systell Contact Center
Our way to lack of work consistency is the comprehensive Systell Contact Center system, which has unlimited integration possibilities with other programs needed for the enterprise, such as accounting systems, customer databases, project management programs, payment or debt collection systems, forwarding companies systems, programs HR, all email services and other applications needed to contact the client (chat, web forms, hotlines, social media).
Work on your software enriched with the possibilities of the contact center system
Take an example from Żabka.
Take an example from Żabka.
We have integrated the loyalty program, databases, Jira system and other domain programs using the data bus. After implementing a tailored system, Żabka increased the number of supported telephone calls by 23% and increased efficiency by 13%. As a result, the BOK department works faster and more efficiently, thanks to the IVR system employees do not waste time on unnecessary conversations, and the technical department is immediately notified about failures.
We observe an increase in profits in the first quarter in 91% of companies, after implementing the system thanks to the integration of communication channels, customer systems, process optimization and customer service conducted from a single panel.
Do you use Microsoft Teams?
Systell gives new possibilities for this solution. Learn more about integrating the internal messenger with the hotline. Customers call your business unchanged, but you can receive calls through Teams with just one click!
GAIN WITH INTEGRATION
WITH SYSTELL CONTACT CENTER
Shared Desktop
Don’t get distracted by the use of multiple programs. The only desktop you need is the Systell Contact Center. It will remind you of tasks to be performed, create a report, handle teleconferences and allow you to focus on your work.
Teamwork
Communication problems are usually caused by a lack of flow and limited access to messages. The wide scope of integration allows for the transfer of information between departments and supervision over their dissemination.
Data consistency
Data update occurs simultaneously in every system and reduces the risk of previous manual mistakes. The data of your clients and partners will always be up to date. You don’t have to wonder and find out which ones are right.
Synergy effect
Create reports and analyzes without restrictions. Use the resources of many systems at the same time and have a full view. Greater data usability means easier business decision making.
Shared Desktop
Don’t get distracted by the use of multiple programs. The only desktop you need is the Systell Contact Center. It will remind you of tasks to be performed, create a report, handle teleconferences and allow you to focus on your work.
Teamwork
Communication problems are usually caused by a lack of flow and limited access to messages. The wide scope of integration allows for the transfer of information between departments and supervision over their dissemination.
Data consistency
Data update occurs simultaneously in every system and reduces the risk of previous manual mistakes. The data of your clients and partners will always be up to date. You don’t have to wonder and find out which ones are right.
Synergy effect
Create reports and analyzes without restrictions. Use the resources of many systems at the same time and have a full view. Greater data usability means easier business decision making.
INTEGRATION BENEFITS WITH SYSTELL CONTACT CENTER
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RELATIONS
When an employee has full knowledge of the customer, their calls are received in a few seconds, and problems are solved quickly and efficiently, then he stays with the company for longer.
COOPERATION
You will feel a significant improvement in communication - sales, call center, service, debt collection and complaint departments have all the information in one place.
EFFICIENCY
Managers quickly determine why the customer was not served, which increases or decreases sales, and what elements of the outbound campaign have worked.
Integration?
Leave it to us. You do not need technical knowledge or IT facilities to use a common solution.
