and MANITU, the spirit of effective communication, watches over everything
✔ We implement and maintain IP PBX telecommunications servers/ PBXs
✔ We ensure continuous communication within the company
✔ We computerise fax solutions
✔ We optimise telecommunication costs
✔ We supply telecommunications equipment, including telephones, headsets, etc.
✔ We build DECT networks
✔ We deliver solutions and offer tele/video conferencing services
✔ We integrate telephone systems with the customer’s existing ERP/CRM ( Salesforce, ServiceDesk, Britix, Microsoft Dynamics Skype, etc.) software
Our experts will help you to manage sales processes and organise the work of your contact centre. We build and repair contact centres.
We offer consulting services. We conduct audits of processes in sales/customer service departments. We can optimise your sales processes or even create new, efficient ones. We have vast experience in recruitment of contact centre agents and managers.
We will prepare your team for effective work and conduct special sales training for sales agents and managers. As part of a personalised support programme, we can also implement incentive mechanisms and business processes in your company.
With our systems you can automate up to 10% of your daily operations. It is as if each of your employees worked two additional days per month
Do your sales employees/agents make dozens of calls every day? It is high time to automate this process with the help of a dialler, i.e. an electronic device for placing of phone calls. The right dialler can even double the call effectiveness! Would you like it if your employees spent 45 minutes per every hour talking to customers? We can show you how to achieve it!
Does your company receive dozens, or even hundreds of phones, emails, chats or website form requests? How can you not get lost in all that? For us, it is no problem! We will design a flowchart for receiving of requests/leads that is best for your needs, so that you can maximise the potential, skills and capabilities of your employees. From now on each new request will be automatically routed to an agent!
CUSTOMER SERVICE AUTOMATION
Every company has its own established standards and service processes, either short or multiple-stage. Some of them are non-standard and can, for example, require involvement of employees from different departments. Would you like to optimise such standards/processes by automating them? Contact us and we will give you some ideas on how much time and money you can save! No other contact centre solution in Poland gives you so many options for automation as Systell Contact Center! Nothing is impossible for us!
BACK OFFICE AUTOMATION
Customer service does not end once you have hung up the phone or closed chat window. It is just the beginning of order completion/request registration process. We are fully aware of that, and we are great in automating back office processes. Automatic order transfer to warehouse, invoicing, ordering courier service, etc. are no longer a problem! Moreover, we can create and automatically deliver reports on performed work
CRM telephone services, incl. the implementation of new CRM views, with statistical data on realised phone calls, playbacks of recorded calls, etc.
Integration of VoIP operators with contact center systems.
Possibility of integration with Microsoft Dynamics, Google Contacts, Freshdesk, Nutshell ,MS Exchange, Insightly, Bitrix24, Exact Online, Salesforce, SugarCRM, Act!, Zendesk, EBP, Datev, Vtiger, amoCRM.