Our services | SYSTELL

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With Systell you will gain so much more.

Check out our fields of expertise

MORE INFORMATION

We are no strangers to high-edge technologies

We know how to organise your contact centrer

WE RECOMMEND THE BEST SOLUTIONS FOR YOU

and MANITU, the spirit of effective communication, watches over everything

We are the only ones that really implement contact centre systems

Over 550 system implementations
All communication channels in one system: phone, SMS, live chat, website form
Over 1200 functions
The system can be used on any device
The highest security level is ensured with a repeatedly multiplied cloud-located system, hosted in two geographically separated data centres
Thanks to high scalability the system is cost-effective and allows you to quickly react to changes in your business environment. With our help you will adjust the number of licences to your needs on a daily basis
New modules and functions can be implemented according to your needs

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We are experts in telephony

We implement and maintain IP PBX telecommunications servers/ PBXs
We ensure continuous communication within the company
We computerise fax solutions
We optimise telecommunication costs
We supply telecommunications equipment, including telephones, headsets, etc.
We build DECT networks
We deliver solutions and offer tele/video conferencing services
We integrate telephone systems with the customer’s existing ERP/CRM ( Salesforce, ServiceDesk, Britix, Microsoft Dynamics Skype, etc.) software

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Let us organise your contact centre

Our experts will help you to manage sales processes and organise the work of your contact centre.

We build and repair contact centres.

We offer consulting services. We conduct audits of processes in sales/customer service departments.

We can optimise your sales processes or even create new, efficient ones. We have vast experience in recruitment of contact centre agents and managers.

We will prepare your team for effective work and conduct special sales training for sales agents and managers.

As part of a personalised support programme, we can also implement incentive mechanisms and business processes in your company.

We know how to automate customer service processes

With our systems you can automate up to 10% of your daily operations. It is as if each of your employees worked two additional days per month

CALL AUTOMATION
Do your sales employees/agents make dozens of calls every day? It is high time to automate this process with the help of a dialler, i.e. an electronic device for placing of phone calls. The right dialler can even double the call effectiveness! Would you like it if your employees spent 45 minutes per every hour talking to customers? We can show you how to achieve it!

LEAD GENERATION
Does your company receive dozens, or even hundreds of phones, emails, chats or website form requests? How can you not get lost in all that? For us, it is no problem! We will design a flowchart for receiving of requests/leads that is best for your needs, so that you can maximise the potential, skills and capabilities of your employees. From now on each new request will be automatically routed to an agent!

CUSTOMER SERVICE AUTOMATION
Every company has its own established standards and service processes, either short or multiple-stage. Some of them are non-standard and can, for example, require involvement of employees from different departments. Would you like to optimise such standards/processes by automating them? Contact us and we will give you some ideas on how much time and money you can save! No other contact centre solution in Poland gives you so many options for automation as Systell Contact Center! Nothing is impossible for us!

BACK OFFICE AUTOMATION

Customer service does not end once you have hung up the phone or closed chat window. It is just the beginning of order completion/request registration process. We are fully aware of that, and we are great in automating back office processes. Automatic order transfer to warehouse, invoicing, ordering courier service, etc. are no longer a problem! Moreover, we can create and automatically deliver reports on performed work