Software-based PBX

What is a software-based PBX?

A VoIP phone system or a software-based PBX is an integrated platform for managing inbound and outbound calls, voice mail, fax, chat and email; it can also serve as a tele/video conferencing tool.

 

Our business phone system is hosted in the cloud. Due to its flexibility it can easily replace the traditional on-premise PBX infrastructure. It is possible thanks to the VoIP technology, which enables you to transfer all your calls to the Internet.

 

Gain total freedom of choosing the time and the place of performing your work. Forget expensive PBX systems with limited possibilities and kilometres of cables. It is time you were able to serve your customers at any time or place!

Why is it worth to implement

a phone system with Systell?

 

MOBILITY AND
STATE-OF-THE-ART APPS

 

Besides an IP phone you can also use an advanced softphone for Windows and Mac as well as mobile apps for Android and iOS. Managing your contacts has never been so simple and intuitive. Our phone system allows you to connect multiple devices to a single extension number. You will thus be able to make your calls on any device as well as switch between the devices.

INTEGRATIONS

 

Our software-based PBX offers you unlimited possibilities of integration with other systems in your business. It can be easily integrated with Microsoft Outlook, SugarCRM, ​Salesforce, Sage CRM, Microsoft Dynamics, Office 365 and Google Contacts. Do you have your own CRM/ERP systems? More complex integrations are performed by our experienced implementation team. Learn more about the flexibility of Systell PBX and make your work even more efficient.

SECURITY AND MAINTENANCE

 

We know that your phone system needs to be absolutely reliable. That is why we guarantee highest accessibility of the phone system with four SLA levels to choose from. The systems are monitored 24/7. Our hosted PBX is not an open source solution. Our servers are located in two safest data centres in Poland, situated at geographically apart locations. The whole system is virtualized and duplicated; it is also equipped with a back-up power supply as well as a comprehensive back-up system. The access to the service is secured and the whole transmission is encrypted.

Why is it worth to implement

a phone system with Systell?

MOBILITY AND STATE-OF-THE-ART APPS

 

Besides an IP phone you can also use an advanced softphone for Windows and Mac as well as mobile apps for Android and iOS. Managing your contacts has never been so simple and intuitive. Our phone system allows you to connect multiple devices to a single extension number. You will thus be able to make your calls on any device as well as switch between the devices.

SECURITY AND
MAINTENANCE 

 

We know that your phone system needs to be absolutely reliable. That is why we guarantee highest accessibility of the phone system with four SLA levels to choose from. The systems are monitored 24/7. Our hosted PBX is not an open source solution. Our servers are located in two safest data centres in Poland, situated at geographically apart locations. The whole system is virtualized and duplicated; it is also equipped with a back-up power supply as well as a comprehensive back-up system. The access to the service is secured and the whole transmission is encrypted.

INTEGRATIONS

 

Our software-based PBX offers you unlimited possibilities of integration with other systems in your business. It can be easily integrated with Microsoft Outlook, SugarCRM, ​Salesforce, Sage CRM, Microsoft Dynamics, Office 365 and Google Contacts. Do you have your own CRM/ERP systems? More complex integrations are performed by our experienced implementation team. Learn more about the flexibility of Systell PBX and make your work even more efficient.

MANAGING INBOUND AND OUTBOUND CALLS

Do vital customer matters get mixed with trivial inquiries? The system will assign customers to appropriate consultants, based on your employees’ qualifications. Tag VIP customers and set your priorities. Do not lose valuable customer calls. Inform your customers how many persons are before them in the queue or about the call-back option. Increase the number of answered calls by choosing the number to be displayed.

CUSTOMIZED IVR SOLUTIONS

Our phone system does not only recognize callers, but can also divert them to the right consultant. Furthermore, IVR enables authentication with a PIN code, regionalisation of calls, or even playing any audio file, including bank holiday messages. With our software-based VoIP phone system you will easily design customer contact scripts. In the case of complex voice announcement set-ups, e.g. with the option to integrate them with other database software, we offer assistance of our experts.

1
MANAGING INBOUND AND OUTBOUND CALLS

Do vital customer matters get mixed with trivial inquiries? The system will assign customers to appropriate consultants, based on your employees’ qualifications. Tag VIP customers and set your priorities. Do not lose valuable customer calls. Inform your customers how many persons are before them in the queue or about the call-back option. Increase the number of answered calls by choosing the number to be displayed.

2
CUSTOMIZED IVR SOLUTIONS

Our phone system does not only recognize callers, but can also divert them to the right consultant. Furthermore, IVR enables authentication with a PIN code, regionalisation of calls, or even playing any audio file, including bank holiday messages. With our software-based VoIP phone system you will easily design customer contact scripts. In the case of complex voice announcement set-ups, e.g. with the option to integrate them with other database software, we offer assistance of our experts.

Our clients

Learn about the functionalities of our PBX

We will tailor our offer to the needs of your business. Stay in touch with Systell software-based PBX.

Advantages with the implementation
of our software-based phone system

SMOOTH DEPLOYMENT

See the intuitive administrator interface in Systell PBX. It enables smooth configuration of new devices and telecommunications operators (IP phones, softphones, SIP Trunk gateways and links).

 

 

GLOBAL CONNECTIVITY

Be free from geographical restrictions and expand your business to the whole world! Thanks to our phone system your employees can talk to one another from every place in the world without worrying about increasing bills.

 

 

SAVING MONEY

Services in the cloud do not require infrastructure or hidden investments. Furthermore, all internal calls are free of charge, as they are made without the participation of telecoms.

SECURITY

Our phone system is safe and inexpensive. It is hosted on our own severs and is not based on open source solutions. Your business communications will become much easier.

 

REPORTS

Gain access to valuable statistics. Monitor individual and team KPIs in real time. Use email notifications about lost calls.

 

 

MOBILE APP

From now on you will not need a fixed line phone for reporting. Use our mobile app for Windows, Android and IOS, with history of calls and caller recognition before answering the call.

SMOOTH DEPLOYMENT

See the intuitive administrator interface in Systell PBX. It enables smooth configuration of new devices and telecommunications operators (IP phones, softphones, SIP Trunk gateways and links).

 

 

GLOBAL CONECTIVITY

Be free from geographical restrictions and expand your business to the whole world! Thanks to our phone system your employees can talk to one another from every place in the world without worrying about increasing bills.

 

 

SAVING MONEY

Services in the cloud do not require infrastructure or hidden investments. Furthermore, all internal calls are free of charge, as they are made without the participation of telecoms.

SECURITY

Our phone system is safe and inexpensive. It is hosted on our own severs and is not based on open source solutions. Your business communications will become much easier.

 

REPORTS

Gain access to valuable statistics. Monitor individual and team KPIs in real time. Use email notifications about lost calls.

 

 

MOBILE APP

From now on you will not need a fixed line phone for reporting. Use our mobile app for Windows, Android and IOS, with history of calls and caller recognition before answering the call.

THE ONLY 24/7 SUPPORT

With Systell PBX you have access to round-the-clock support. Let us call you, thanks to our 24/7 hotline over the leading telecoms’ lines. We have the best SLA. Your inquiry can be handled as soon as within two hours after it has been submitted! With us a non-working hotline will definitely become a thing of the past.

TELE/VIDEO CONFERENCING

Does your business have several branches in different countries? A hosted PBX facilitates not only contacts with customers. Use an integrated tele/video conferencing system based on WebRTC technology, without any additional installations or special access. All you need is a web browser.

ADVANCED REPORTING

No two businesses are alike; that is why each of them needs different data. A dedicated system of reports on telecommunications traffic generates over 20 different reports based on the work of the PBX. You will find them in real time in your wallboard. The reports include: recordings, connection path, the list of requests to call back and reporting per extension number.

QUEUING OF CALLS

A software-based PBX queues incoming calls and estimates on-hold time. It also maintains contact with customers, informing them of the call status on an ongoing basis. In certain cases the phone system will place a call, identify the recipient and route them to an appropriate consultant, according to the right script.

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