Survey software
Your company’s profits mainly depend on the level of customer satisfaction. Use the system that will collect thousands of opinions in one day and provide data in a simple report.
Would you like to know what customers think about your company?
Your company’s profits mainly depend on the level of customer satisfaction. Use the system that will collect thousands of opinions in one day and provide data in a simple report.
Over 700 companies can’t be wrong
Discover our success story
Over 700 companies can’t be wrong
Discover our success story
Problem
Dissatisfied customers
Is your customer satisfied with the purchased service? Or maybe he repeatedly reported that not everything works as expected? Where do you save customer comments – in one place, or maybe every time on a different piece of paper? Your customers are dissatisfied, they give anonymous negative reviews, and you don’t know why? Do you carry out surveys, but are they long and unreliable?
Solution
Survey Software
You design services for clients, so why don’t you include them in the creation process? Well-conducted surveys are a mine of knowledge about your customers, and the more you know about them, the better the product you provide. A well-chosen service will attract interest and make customers become your company’s ambassadors. It is a guarantee of sales success. If you focus on high quality service, run satisfaction surveys. This feedback will tell you how your team works.
Solution
Survey Software
You design services for clients, so why don’t you include them in the creation process? Well-conducted surveys are a mine of knowledge about your customers, and the more you know about them, the better the product you provide. A well-chosen service will attract interest and make customers become your company’s ambassadors. It is a guarantee of sales success. If you focus on high quality service, run satisfaction surveys. This feedback will tell you how your team works.
Why does your competition use the survey program?
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Learns about the strengths and weaknesses of your company, product or service
Develops a product and removes its shortcomings
It better adapts the product to its target group
Their company enjoys a good reputation and is gaining loyal customers
You can have it all too!
You will easily learn what customers think about your company. Introduce new products to the market that just needs them. Improve your services, adjust prices to possibilities and enjoy trust. Build customer loyalty by asking for feedback. Our system facilitates conducting surveys through two main communication channels:
ABC EN
We have been cooperating with Systell for several years, we rely on their professionalism, which perfectly fits into our business activities. In our industry, we must act quickly and effectively, and the support and delivered solutions prepared by Systell Employees always open the gates for further effective development.
Artur Szmidt
IT Manager
MTP EN
Thanks to the flexibility of the system and Systell's fantastic approach to its implementation it has been possible to tailor it to our needs. The productivity of our consultants has been significantly improved by the implementation of the system. This productivity boost, in combination with work monitoring has resulted in a substantial cost reduction. The implementation of the system has yielded us new business partners who are interested in utilising call centre services of Poznan International Fair.
Wioletta Grabarska
Director of Visitors
Rydoo EN
Systell Contact Center allows both the use of a large number of ready-made functions and is a solution that also in the field of functional development gives the opportunity to adapt to the individual needs of implementation.
Krzysztof Krysztofczyk
Project Manager, Head of IT
1. TELEPHONE SURVEYS
Apply surveys to market research and public opinion. Easily conduct research on a large group. The ready conversation scenario can be adjusted by the system, based on data from CRM. Before the consultant, during the conversation, a ready-made question for the respondent will appear. This solution does not generate errors in the answers and you are sure that you will not get lost in the order of questions. Finally, the system will summarize the results of the surveys carried out. The survey system works well for both B2B research and consumer surveys.
2. SMS CAMPAINGS
SMSes reduce the barrier between your company and the customer. As many as 95% of people read SMS messages. Besides, we like it when someone asks us for our opinion. Send the customer a short message asking them to rate their last purchase. Ask him how many stars he would give to the consultant he had just finished talking to. SMS campaigns run in the background, so you don’t need valuable team time to run them. Such feedback is often more reliable than sales results or the length of conversations of your employees. After all, customers know best how they were served.
You can have it all too!
You will easily learn what customers think about your company. Introduce new products to the market that just needs them. Improve your services, adjust prices to possibilities and enjoy trust. Build customer loyalty by asking for feedback. Our system facilitates conducting surveys through two main communication channels:
1. TELEPHONE SURVEYS
Apply surveys to market research and public opinion. Easily conduct research on a large group. The ready conversation scenario can be adjusted by the system, based on data from CRM. Before the consultant, during the conversation, a ready-made question for the respondent will appear. This solution does not generate errors in the answers and you are sure that you will not get lost in the order of questions. Finally, the system will summarize the results of the surveys carried out. The survey system works well for both B2B research and consumer surveys.
2. SMS CAMPAIGNS
SMSes reduce the barrier between your company and the customer. As many as 95% of people read SMS messages. Besides, we like it when someone asks us for our opinion. Send the customer a short message asking them to rate their last purchase. Ask him how many stars he would give to the consultant he had just finished talking to. SMS campaigns run in the background, so you don’t need valuable team time to run them. Such feedback is often more reliable than sales results or the length of conversations of your employees. After all, customers know best how they were served.
Save time you can afford.
How will your surveys be effective?
- Saving answers via the form with ready answers
- With dialer systems, collecting a large number of surveys is not a problem. They work in the background and are looking for a slow connection so that the consultant busy with the conversation has another person ready
- Creating many surveys and choosing a team to implement them
- Surveys will never get lost, they are saved in the archive. You can later use them to compile data from several years, check trends and draw even more conclusions
Learn about strengths and weaknesses
of your business
