Standard CRM systems are meant exclusively for the management of customer relationships. With our system, however, you will not only be able to build relationships with your customers, but also maintain these relationships over multiple channels.
During 15 years of our existence we have performed over 200 implementations of our contact centre system in direct selling businesses.
Contact your customers directly from your CRM by phone, email, SMS, chat, Facebook, etc.
Design all your business processes you want performed via your CRM and automate various parts of these processes.
Discover a plethora of extremely useful functions by choosing our CRM with customer communications channels
We can design a customised sales process that is tailored to the needs of your business. Thanks to the limitless possibilities of our scripter we will design every form you need, that will help you to collect data from your customers at various sales stages. These stages will then be marked with statuses that will help you to create reports on sales funnel in a simple and easy way.
Your CRM will stand out from thousands of other solutions available on the market, as it will enable you to handle all customer communications directly from the system. Depending on your needs, we can set up such communication channels as telephone, email, chat, Facebook, www forms or instant callback from your website in 28 seconds. An entire customer contact history, including call recordings, will be automatically saved on this customer’s card.
Would you like to automate your sales process, so that your salespeople do not need to perform tedious and repetitive tasks? With Systell Contact Center it is no problem at all! Certain statuses can trigger such actions as sending an email with an offer or a text message confirming a business appointment. Let us know what you are interested in, and we will implement it in your CRM.
Our CRM is useful not only for sales representatives and sales managers. Should your business/sales process require it, our CRM system can be shared with other departments at your company. The warehouse department can, for example, receive orders for preparing products for shipment in a specially designed view, which also makes it possible to generate packing slips. The service and complaint department can register and handle incoming complaints/service requests in another view. All this data will be archived in the customer card view. Sounds interesting, does it not?