Ticketing system
TICKETING SYSTEM
Handle your customers’ requests in a faster and more efficient way. Boost your customer service by 40 percent!
A ticketing system is a software that brings in all customer inquiries from multiple channels like helpline, chat, email, SMS, contact form, Messenger and live chat, into a single location. Every interaction with a customer will be automatically saved as a so-called ticket, i.e. a task assigned to a specific employee.
The task assignment system will remind you about an impatient customer who expects to be answered quickly. You will also be able to see who waits longest on hold or whom you must send an agreement to. Furthermore, you will gain access to conversation history, customer inquiries and inquiry documentation. Never again will you need to look for contracts or offers in old emails, because the system will put your documentation in order. Thanks to an internal search tool you will quickly check the status of a customer’s case, see which problems have to be solved and who is to do that.
How does a ticketing system help employees in different company departments?
CUSTOMER SERVICE
Provide service to all your customers.
CLAIM HANDLING
Increase customer satisfaction level by effectively handling their complaints.
CUSTOMER SUPPORT
Solve your customers’ issues quickly.
SALES
Complete your transactions in an efficient way and boost your sales.
LEAD
Gain new leads.
DEBT RECOVERY
Recover your debts successfully thanks to a complete customer contact history.
CUSTOMER SERVICE
Provide service to all your customers.
CLAIM HANDLING
Increase customer satisfaction level by effectively handling their complaints.
CUSTOMER SUPPORT
Solve your customers’ issues quickly.
SALES
Complete your transactions in an efficient way and boost your sales.
LEAD
Gain new leads.
DEBT RECOVERY
Recover your debts successfully thanks to a complete customer contact history.
USER-FRIENDLY AND INTUITIVE TICKETING SYSTEM
See how nice it is to be working with an intuitive system that plays to your rules. Select the functions you need and customise the look of your consultant panel to meet your requirements. Easily create your own task categories for employees and categorise them according to work statuses determined by you. Boost your customer service by setting a time limit for your employees, in which they are supposed to deal with a customer’s issue/inquiry. Choose our ticketing system with an omnichannel solution and manage the entire customer service process from one location.
MAKE PROFITS WITH OUR TICKETING SYSTEM
Handle your customers’ requests from multiple locations at the same time
Let your customers choose their preferred communication channel. No matter how many messages you get and which channel they come from – you will not get confused. The ticketing system will sort them automatically.
Automated sorting of inquiries
Let our system sort customer inquiries, so you do not have to. The system automatically assigns a person responsible for customer contact to each inquiry.
Entire customer history in one place
Share work tasks and delegate them to other company departments. Share customer profiles containing information necessary for further contact and efficient service.
Feel free to use your own labels
Create names for customer contact statuses and categorise your to-do tasks accordingly. You do not have to stick only to such statuses as “Received”, “Ongoing” or “Complete”. Our system allows you to freely create status names.
Monitoring of progress
You have probably wondered many times at what stage your complaint/order was. Take care of your customers and notify them on the status of their orders or inquiries. That is how trust is earned.
SELECTED FUNCTIONALITIES OF OUR TICKETING SYSTEM
The ticketing system operates in the cloud, so your browser is all you need to launch it. Determine the number of consultants who will be working with the system and you are ready to go! Our ticketing system is very flexible, so it can be easily tailored to your needs. You can use it on your smartphone or tablet. Would you like to work in a more comfortable manner and at the same time enhance the efficiency of your customer service? Contact our experts!
Setting ticket categories
Ticket freezing
Working on scripts
Ticket transfer
Call recording
Note field
List of unhandled cases
Mobile app
Setting ticket priorities
Categorising of tickets
Autoresponder settings
Alerts and notifications
Ready-made response templates
Consultation with another agent
Monitoring of agents’ work efficiency
Responding directly from a ticket
Reminder preview in tickets
Placing a call to a customer
Automated responses
Responding via SMS and emails
Managing ticket status
ALL CUSTOMER DATA IN ONE PLACE
ENSURE THE LOYALTY OF YOUR CUSTOMERS
Our ticketing system recognizes recurring customers and stores all their data in one place. You will not have to browse through old emails or scour your desk for notes made on post-its in order to find the information you need, because the system will automatically attach all files, agreements or complaints sent by the customer to his/her profile. It will also save phone calls, sent SMS messages and conversations on a chat or Messenger. All this data will be organised automatically, and you will gain a lot of time for the really important stuff: selling your products efficiently.
QUICK RESPONSE TIME IS ON YOUR SIDE
You will not have to check your inbox, Facebook or chat every five minutes anymore in order to know about new messages. Our system will notify you about an awaiting customer. If you do not read the message within the set time limit, e.g. 10 minutes, you will get an automatic reminder. All inquiries waiting to be answered are also available in a separate tab. Win the loyalty of your customers thanks to responding to their inquiries quickly and efficiently.
ENSURE THE LOYALTY OF YOUR CUSTOMERS
Our ticketing system recognizes recurring customers and stores all their data in one place. You will not have to browse through old emails or scour your desk for notes made on post-its in order to find the information you need, because the system will automatically attach all files, agreements or complaints sent by the customer to his/her profile. It will also save phone calls, sent SMS messages and conversations on a chat or Messenger. All this data will be organised automatically, and you will gain a lot of time for the really important stuff: selling your products efficiently.
QUICK RESPONSE TIME IS ON YOUR SIDE
You will not have to check your inbox, Facebook or chat every five minutes anymore in order to know about new messages. Our system will notify you about an awaiting customer. If you do not read the message within the set time limit, e.g. 10 minutes, you will get an automatic reminder. All inquiries waiting to be answered are also available in a separate tab. Win the loyalty of your customers thanks to responding to their inquiries quickly and efficiently.