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Check out the Systell portfolio of services and solutions.

Explore functions available in Systell Contact Center system, and remember that we have much more to offer!

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The heart of communication in your company.

Boost your reputation with Systell Contact Center and achieve new level of service efficiency and productivity.

Import data from other systems
Notify customers automatically
Measure relevant KPIs
Manage service processes
Call your customers back on time

Start serving
your customers better...Immediately!

Are you able to track who has been calling you and when? Do you know which language your customers prefer to use? Would you like to enhance the quality of your customer service? Get in touch with us to arrange a free-of-charge meeting where we will present you with the ideas and solutions for achieving your business goals.

I want talk about my business

We have 8 ideas for contact with your customers

1HELPLINE

45% of website visits lead to the potential customer's contact with the company via phone.
50% of phonecontacts result in a sale.

Are you considering launching an infoline for your customers?
What we can do for you::

  • Supply an infoline number,
  • IVR,
  • Call queuing,
  • VIP customer service,
  • Connect a customer with his/her account manager,,
  • Security 24/7.

2OUTBOUND

Try the market-leading diallers and enhance the quality of contacts with your customers.
We will help you to integrate your systems (CRM, ERP) with contact centre software.

Use different calling modes, depending on your needs:
you can choose among manual Plain mode, semi-automatic Progressive mode and Automatic   Power Predictive Dialer mode.

Improve effectiveness of your agents by 60% with our Predictive Dialler solution

3LIVECHAT

Live chat is a preferable form of contact for 85% of young customers.
90% of buyersusing live chat make their purchases during working hours.

Launch your new sales channel and reach new prospects.
Use the proactive chat feature: 79% of site visitors accept this form of invitation to a conversation.

Increase sales volume: 54% of companies report that live chat has increased their sales by 20%.

4EMAIL

Over 95% ofpeople have at least one email address.

Email is one of the most cost-effective and efficient forms for personalised advertisements and customer contact.
Manage email queues and design personalised mailing or newsletter campaigns directly from your contact centre system.

You can also attach emails to the customer's contact history, so that no messages will be left unanswered.
It is also worth noting that you do not have to give up your email server.

5WWW

 

Direct leads directly from landing page to contact centre.
Answer your prospects immediately.
Tailor service processes and answering channels to your website form.
Filter data from website forms and assign them to various campaigns.
Update your customer database and effectively settle accounts with lead suppliers.
Gain an unlimited number of contacts from an unlimited list of websites.

6SMS & FAX

 

Notify your customers of special promotions via SMS text messages. .
Design personalised SMS notifications and plan promotional campaigns.
Useyour fax as an email box.
Send documents as email attachments and receive faxes in your favourite email box.

7SOCIAL MEDIA

Transfer the managing of your Facebook pages to your contact centre.

Publish posts, post and answer comments, and also:

  • Measure how much time your agents spend on social media,
  • Monitor answering times to posts and comments,
  • Manage multiple fan pages from one location,
  • Restrict Facebook access to pages other than your company’s fan pages,

8VOICESMS

Enhance service efficiency with the help of virtual agents.

Utilise Voice SMS campaigns for satisfaction surveys, confirmation of meetings, debt recovery and work during weekends.

Design any service trees you want and an interactive speech synthesizer will say all you have written.

Gather the statistics for automatic service and use them in other campaigns.

Examples of use

NEEDS

Automatic management of leads from many suppliers

Improving customer contact efficiency

Supplying a dedicated customer service tool

SOLUTION

Dedicated customer service process

Integration with document workflow system, knowledge base and customer website

Integration with lead suppliers

Email and SMS marketing campaigns

Module for automatic creation of offers

Integration with your telephony system

RESULTS

Increase of lead conversion by 23%

Contact within 60 seconds from filling the website form out

Maintaining leading market position

SERVICES

Outbound
SMS
Email
WWW
Oferty
Dokumenty
Live Chat
Integracja
K2- Dystrybucje

NEEDS

Increasing agents’ talk time during work hours

Possibility to manage dozens of projects per month in the group of over 100 agents in 3 departments

Supplying reports required by the clients: Netia, Vectra, Energa

SOLUTION

Dedicated service process

Optimisation of conversation scripts

Optimisation of record import and of the algorithm for processing of records in campaigns

Implementation of a predictive dialler system with the simulation of campaign results before the start of the campaign

Reporting module

Providing access to certain parts of the system for clients

Integration with clients’ systems

RESULTS

Increasing agents’ average talk time by 17%

Obtaining 4 new projects from existing partners

Automation of data exchange with clients made it possible to save work time of back office analysts and call centre managers.

SERVICES

Outbound
Email
Auto import
Integracja
PDS
Moduł raportów
Przejście do cloud
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NEEDS

Increasing agents’ effective work time

Improving customer contact efficiency

Collecting and updating of data about visitors

SOLUTIONS

Dedicated customer service process

Integration with the internal database section system

Predictive dialer

Launching of pilot system with seamless transition to the target solution

RESULTS

Immediate return on investment due to decreasing the number of call centre agents by ca. 50% without any efficiency loss

Additional savings thanks to optimisation of call centre performance

Obtaining many new commissions

Automation of data update process

New coaching and motivation tools

SERVICES

Outbound
PDS
Cloud system
Email
Telefonia Gotelecom
Automatyzacja
Optymalizacja
Integracja

How can we help you?

We boost the quality of customer service, increase teleshopping efficiency, deliver infolines and tools for communication with your existing and new customers, supply communication channels, create useful solutions for call/contact centres.

I want more information

For whom?

For businesses with intensive customer contact
(ca. 100 contacts per day, e.g. phone calls, emails, chats, etc.)

For companies with at least 5 employees dedicated for infoline service.
For companies where a call centre/customer service office/help desk is a separate department.

Our clients use Systell Contact Center for vaccine sales, promoting trade fair events
scheduling medical appointments, telemarketing of financial and telecommunications services
daily collection of orders from shop chains
managing loyalty programmes, ATM network infoline, managing medicine orders,
running of a technical help desk, and many more.

We invite you to a meeting today

Discover selected features of Systell Contact Center and remember
that we have many more.

I want more information

Contact us

Get to know our solutions and take advantage of free analytics of your business.

 
 
 
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