Monitoring połączeń w mobile
Learn how to positively surprise a customer when he cannot reach the mobile phone number of your sales consultant.
MOBILE CALL MONITORING
Systell will help you in monitoring phone traffic thanks to which you will gain knowledge about received and missed calls. Regardless of whether you have a contact center system, we will provide you with valuable data.
Systell will help you in monitoring phone traffic thanks to which you will gain knowledge about received and missed calls. Regardless of whether you have a contact center system, we will provide you with valuable data.
Problem
The customer cannot reach you
The customer is considering purchasing the product and decides to call an adviser who cannot answer the phone at this time. A busy sales advisor between one phone and the other does not call back. During this time, the customer will find answers to their questions from the competition. And he will associate your company with the one from which he received neither advice nor any answer.
Solution
Connection monitoring in mobile
Traffic monitoring on mobile phones, thanks to which you will have a full call history from every mobile device in your company. If the adviser cannot answer the phone at the moment, your Customer Service Department will know about it and can call back if necessary, the call will be forwarded to Customer Service Office – the customer will be served. You will gain access to reports on received and missed calls on mobile phones. Each of your clients will be well taken care of, even during an advisor’s leave.
Solution
Connection monitoring in mobile
Traffic monitoring on mobile phones, thanks to which you will have a full call history from every mobile device in your company. If the adviser cannot answer the phone at the moment, your Customer Service Department will know about it and can call back if necessary, the call will be forwarded to Customer Service Office – the customer will be served. You will gain access to reports on received and missed calls on mobile phones. Each of your clients will be well taken care of, even during an advisor’s leave.
Discover numbers you were not aware of
Remote work is safe when you have control over it. We give you everything to help you run your business and monitor your progress. Having data from monitoring calls in mobile has a key role in this.
Call reporting
All telephone traffic will be monitored and saved. You will receive it in a convenient form of the report, which, depending on your needs, can be generated daily and even more often. In the report, you’ll get access to valuable statistics. You will find out which phone was a valuable contact and which one was a mistake. Finally you’ll see how many calls are missed. You will have insight into the work of individual advisers. Perhaps, some of them have an excess of customers to service, while others are waiting for contact? After introducing phone traffic monitoring, you will be able to base your actions on real data, and not just a premonition. You will take care of the highest quality of customer service.
Call reporting
All telephone traffic will be monitored and saved. You will receive it in a convenient form of the report, which, depending on your needs, can be generated daily and even more often. In the report, you’ll get access to valuable statistics. You will find out which phone was a valuable contact and which one was a mistake. Finally you’ll see how many calls are missed. You will have insight into the work of individual advisers. Perhaps, some of them have an excess of customers to service, while others are waiting for contact? After introducing phone traffic monitoring, you will be able to base your actions on real data, and not just a premonition. You will take care of the highest quality of customer service.
Customer service office
Do you know who your customers call most often? Perhaps they want to arrange a service, but all your advisers are busy. Lost contact is a lost opportunity for profit. You don’t have to agree to this. We will launch a customer service office that will take over all missed calls by advisers. He will call back customers who have resigned during the call. No contact will be left unanswered.
Motivating a team of advisers
Get better results with the right tool to motivate your sales advisors. The transparency of activities that you will get along with monitoring connections in mobile will change the current incentive system. Share results with the team to bring them closer to the goal. From now on, you can award even more bonuses than before. Finally, you will measure the effectiveness of your team and stimulate its activity.
Motivating a team of advisers
Get better results with the right tool to motivate your sales advisors. The transparency of activities that you will get along with monitoring connections in mobile will change the current incentive system. Share results with the team to bring them closer to the goal. From now on, you can award even more bonuses than before. Finally, you will measure the effectiveness of your team and stimulate its activity.
Contact us!
We will advise you the best solution for your business.
Contact us!
We will advise you the best solution for your business.