Monitoring połączeń w mobile

Learn how to positively surprise a customer when he cannot reach the mobile phone number of your sales consultant.

Learn how to positively surprise a customer when he cannot reach the mobile phone number of your sales consultant.

MOBILE CALL MONITORING

Systell will help you in monitoring phone traffic thanks to which you will gain knowledge about received and missed calls. Regardless of whether you have a contact center system, we will provide you with valuable data.

Systell will help you in monitoring phone traffic thanks to which you will gain knowledge about received and missed calls. Regardless of whether you have a contact center system, we will provide you with valuable data.

Problem

The customer cannot reach you

The customer is considering purchasing the product and decides to call an adviser who cannot answer the phone at this time. A busy sales advisor between one phone and the other does not call back. During this time, the customer will find answers to their questions from the competition. And he will associate your company with the one from which he received neither advice nor any answer.

Solution

Connection monitoring in mobile

Traffic monitoring on mobile phones, thanks to which you will have a full call history from every mobile device in your company. If the adviser cannot answer the phone at the moment, your Customer Service Department will know about it and can call back if necessary, the call will be forwarded to Customer Service Office – the customer will be served. You will gain access to reports on received and missed calls on mobile phones. Each of your clients will be well taken care of, even during an advisor’s leave.

Solution

Connection monitoring in mobile

Traffic monitoring on mobile phones, thanks to which you will have a full call history from every mobile device in your company. If the adviser cannot answer the phone at the moment, your Customer Service Department will know about it and can call back if necessary, the call will be forwarded to Customer Service Office – the customer will be served. You will gain access to reports on received and missed calls on mobile phones. Each of your clients will be well taken care of, even during an advisor’s leave.

Discover numbers you were not aware of

 

Remote work is safe when you have control over it. We give you everything to help you run your business and monitor your progress. Having data from monitoring calls in mobile has a key role in this.

Call reporting

All telephone traffic will be monitored and saved. You will receive it in a convenient form of the report, which, depending on your needs, can be generated daily and even more often. In the report, you’ll get access to valuable statistics. You will find out which phone was a valuable contact and which one was a mistake. Finally you’ll see how many calls are missed. You will have insight into the work of individual advisers. Perhaps, some of them have an excess of customers to service, while others are waiting for contact? After introducing phone traffic monitoring, you will be able to base your actions on real data, and not just a premonition. You will take care of the highest quality of customer service.

Call reporting

All telephone traffic will be monitored and saved. You will receive it in a convenient form of the report, which, depending on your needs, can be generated daily and even more often. In the report, you’ll get access to valuable statistics. You will find out which phone was a valuable contact and which one was a mistake. Finally you’ll see how many calls are missed. You will have insight into the work of individual advisers. Perhaps, some of them have an excess of customers to service, while others are waiting for contact? After introducing phone traffic monitoring, you will be able to base your actions on real data, and not just a premonition. You will take care of the highest quality of customer service.

Customer service office

Do you know who your customers call most often? Perhaps they want to arrange a service, but all your advisers are busy. Lost contact is a lost opportunity for profit. You don’t have to agree to this. We will launch a customer service office that will take over all missed calls by advisers. He will call back customers who have resigned during the call. No contact will be left unanswered.

Motivating a team of advisers

Get better results with the right tool to motivate your sales advisors. The transparency of activities that you will get along with monitoring connections in mobile will change the current incentive system. Share results with the team to bring them closer to the goal. From now on, you can award even more bonuses than before. Finally, you will measure the effectiveness of your team and stimulate its activity.

Motivating a team of advisers

Get better results with the right tool to motivate your sales advisors. The transparency of activities that you will get along with monitoring connections in mobile will change the current incentive system. Share results with the team to bring them closer to the goal. From now on, you can award even more bonuses than before. Finally, you will measure the effectiveness of your team and stimulate its activity.

Contact us!

We will advise you the best solution for your business.

kontakt

I agree to be contacted via telephone or email in order to be provided with commercial offers of Systell. Your data shall be managed by Systell Sp. z o.o. sp.k. for the purpose of contacting you via telephone/email regarding your request. You have the right to access, rectify, erase, transfer and limit the processing of your data, as well as to object, withhold your consent and lodge a complaint with PUODO (President of the Personal Data Protection Office in Poland). More details can be found in our Privaty Policy

Contact us!

We will advise you the best solution for your business.

I agree to be contacted via telephone or email in order to be provided with commercial offers of Systell. Your data shall be managed by Systell Sp. z o.o. sp.k. for the purpose of contacting you via telephone/email regarding your request. You have the right to access, rectify, erase, transfer and limit the processing of your data, as well as to object, withhold your consent and lodge a complaint with PUODO (President of the Personal Data Protection Office in Poland). More details can be found in our Privaty Policy