System Call Center

Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive call center system.

SYSTEM CALL CENTER

SYSTEM CALL CENTER

Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive call center system.

The call center system is a modern platform for handling communication channels in your company. Store all business and internal communications in an integrated system. Choose one software that will replace existing solutions with its functionalities.

 

What’s more, the call center system manages customer relations (CRM), stores files, processes the hotline and workflow service – the consultants’ work model and automates the handling of tickets through the ticket system. Modern Call Center is the heart of the company’s communication.

SMS

INFOLINE

CONTACT FORM

TELECOMS AND VIDEO CONFERENCES

OUTBOUND

LIVE CHAT

MESSENGER

E-MAIL

FAX2MAIL

VOICE SMS

System call center to nowoczesna platforma do obsługi kanałów komunikacji w Twojej firmie. Przechowuj całą komunikację biznesową i wewnętrzną w zintegrowanym systemie. Wybierz jedno oprogramowanie, które swoimi funkcjonalnościami zastąpi dotychczasowe rozwiązania.

SMS

INFOLINE

CONTACT FORM

TELECOMS AND VIDEO CONFERENCES

OUTBOUND

LIVE CHAT

MESSENGER

E-MAIL

FAX2MAIL

VOICE SMS

IMPLEMENTATION BENEFITS – CALL CENTER SYSTEM

  • INTEGRATION

     

    We integrate with external applications
    and DMS, CRM, ERP, SFA, SCM, MRP, BPM and software
    finance and accounting.

  • WALLBOARD WORK MONITORING

     

    Keep track of your progress.
    Monitor individual and team indicators in real time,
    to easily make improvements.

     

  • SYSTEM SECURITY

     

    The system has an emergency power supply, backup, 4 levels of SLA and co
    monthly updates included.
    Access is secured and transmission is encrypted.

  • FULL SYSTEM SUPPORT

     

    We provide technical, substantive and service support.
    We offer an update package and videos
    instructional and training.

     

  • PERSONALIZED SERVICE

     

    We are distinguished by the full adaptation of the software to the needs
    customer. We often prepare as part of the implementation
    dedicated functions and modules.

  • EXTENDED TICKET SYSTEM

     

    Create your own ticket distribution processes, insert new fields into
    ticket refills, delegate tasks, search for tickets, e.g. by category, name or number.

WHAT MAKES OUR CALL CENTER DIFFERENT?

MOBILE VERSION OF THE CALL CENTER APPLICATION

 

Thanks to the mobile version, make and receive calls in the call center application wherever you are. Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.

DEDICATED REPORTS MODULE

 

Considering that there are no two identical companies, we know that every customer needs different data. We focus on measurable benefits resulting from thorough analytics, which is why our contact center system has a unique module for self-reporting.

DESIGN CONNECTED WITH USER EXPERIENCE (UX)

 

Our UX Designer makes every effort to increase the comfort of the consultant’s work. Thanks to this, we can offer the widest package of contact center functions, wrapped in a modern desktop, and adapted to every device and browser.

WHAT MAKES OUR CALL CENTER DIFFERENT?

MOBILE VERSION OF THE CALL CENTER APPLICATION

 

Thanks to the mobile version, make and receive calls in the call center application wherever you are. Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.

DESIGN CONNECTED WITH USER EXPERIENCE (UX)

 

Our UX Designer makes every effort to increase the comfort of the consultant’s work. Thanks to this, we can offer the widest package of contact center functions, wrapped in a modern desktop, and adapted to every device and browser.

GAIN WITH CALL CENTER

20%

 

fewer lost calls from customers after implementing the Systell Call Center

23%

 

increase in conversions on existing customers, recorded after implementations

91%

 

companies increased sales in the first quarter since system implementation

2 days

 

consultant work during the month is fully automated by the system

20%

 

fewer lost calls from customers after implementing the Systell Call Center

23%

 

increase in conversions on existing customers, recorded after implementations

91%

 

companies increased sales in the first quarter since system implementation

2 days

 

consultant work during the month is fully automated by the system

PREVIEW OF WORK ON THE APPLICATION

See the system on which several thousand consultants work every day

Do you have any questions?

I am happy to answer and advise you on how to improve the quality of customer service in your company.

Wyrażam zgodę na kontakt telefoniczny lub mailowy w celu prezentowania ofert Systell. Dane administruje Systell Sp. z o.o. sp.k. w celu kontaktu telefonicznego lub mailowego w związku z zapytaniem. Masz prawa: dostępu, sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia, sprzeciwu, wycofania zgody oraz złożenia skargi do PUODO. Szczegóły w Polityce prywatności

Do you have any questions?

 

I am happy to answer and advise you on how to improve the quality of customer service in your company.

JAROSŁAW STĘPKOWSKI - SALES DIRECTOR

506 631 425

jaroslaw.stepkowski@systell.pl

I agree to be contacted via telephone or email in order to be provided with commercial offers of Systell. Your data shall be managed by Systell Sp. z o.o. sp.k. for the purpose of contacting you via telephone/email regarding your request. You have the right to access, rectify, erase, transfer and limit the processing of your data, as well as to object, withhold your consent and lodge a complaint with PUODO (President of the Personal Data Protection Office in Poland). More details can be found in our Privaty Policy