System Call Center
Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive call center system.
SYSTEM CALL CENTER
SYSTEM CALL CENTER
Improve the quality of customer service in your company and increase conversion by 23% by choosing a comprehensive call center system.
The call center system is a modern platform for handling communication channels in your company. Store all business and internal communications in an integrated system. Choose one software that will replace existing solutions with its functionalities.
What’s more, the call center system manages customer relations (CRM), stores files, processes the hotline and workflow service – the consultants’ work model and automates the handling of tickets through the ticket system. Modern Call Center is the heart of the company’s communication.
SMS
INFOLINE
CONTACT FORM
TELECOMS AND VIDEO CONFERENCES
OUTBOUND
LIVE CHAT
MESSENGER
FAX2MAIL
VOICE SMS
System call center to nowoczesna platforma do obsługi kanałów komunikacji w Twojej firmie. Przechowuj całą komunikację biznesową i wewnętrzną w zintegrowanym systemie. Wybierz jedno oprogramowanie, które swoimi funkcjonalnościami zastąpi dotychczasowe rozwiązania.
SMS
INFOLINE
CONTACT FORM
TELECOMS AND VIDEO CONFERENCES
OUTBOUND
LIVE CHAT
MESSENGER
FAX2MAIL
VOICE SMS
IMPLEMENTATION BENEFITS – CALL CENTER SYSTEM
-
INTEGRATION
We integrate with external applications
and DMS, CRM, ERP, SFA, SCM, MRP, BPM and software
finance and accounting.
-
WALLBOARD WORK MONITORING
Keep track of your progress.
Monitor individual and team indicators in real time,
to easily make improvements.
-
SYSTEM SECURITY
The system has an emergency power supply, backup, 4 levels of SLA and co
monthly updates included.
Access is secured and transmission is encrypted.
-
FULL SYSTEM SUPPORT
We provide technical, substantive and service support.
We offer an update package and videos
instructional and training.
-
PERSONALIZED SERVICE
We are distinguished by the full adaptation of the software to the needs
customer. We often prepare as part of the implementation
dedicated functions and modules.
-
EXTENDED TICKET SYSTEM
Create your own ticket distribution processes, insert new fields into
ticket refills, delegate tasks, search for tickets, e.g. by category, name or number.
WHAT MAKES OUR CALL CENTER DIFFERENT?
MOBILE VERSION OF THE CALL CENTER APPLICATION
Thanks to the mobile version, make and receive calls in the call center application wherever you are. Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.
DEDICATED REPORTS MODULE
Considering that there are no two identical companies, we know that every customer needs different data. We focus on measurable benefits resulting from thorough analytics, which is why our contact center system has a unique module for self-reporting.
DESIGN CONNECTED WITH USER EXPERIENCE (UX)
Our UX Designer makes every effort to increase the comfort of the consultant’s work. Thanks to this, we can offer the widest package of contact center functions, wrapped in a modern desktop, and adapted to every device and browser.
WHAT MAKES OUR CALL CENTER DIFFERENT?
MOBILE VERSION OF THE CALL CENTER APPLICATION
Thanks to the mobile version, make and receive calls in the call center application wherever you are. Keep communication in one place. Working outside the office is not an obstacle to getting full reporting.
DESIGN CONNECTED WITH USER EXPERIENCE (UX)
Our UX Designer makes every effort to increase the comfort of the consultant’s work. Thanks to this, we can offer the widest package of contact center functions, wrapped in a modern desktop, and adapted to every device and browser.
GAIN WITH CALL CENTER
20%
fewer lost calls from customers after implementing the Systell Call Center
23%
increase in conversions on existing customers, recorded after implementations
91%
companies increased sales in the first quarter since system implementation
2 days
consultant work during the month is fully automated by the system
20%
fewer lost calls from customers after implementing the Systell Call Center
23%
increase in conversions on existing customers, recorded after implementations
91%
companies increased sales in the first quarter since system implementation
2 days
consultant work during the month is fully automated by the system
PREVIEW OF WORK ON THE APPLICATION
See the system on which several thousand consultants work every day
Do you have any questions?
I am happy to answer and advise you on how to improve the quality of customer service in your company.
Do you have any questions?
I am happy to answer and advise you on how to improve the quality of customer service in your company.
JAROSŁAW STĘPKOWSKI - SALES DIRECTOR
506 631 425
jaroslaw.stepkowski@systell.pl