We were at the Customer Care Festival at the Marriott Hotel in Warsaw. The leitmotif of the festival was the improvement of quality, daily customer service. This is a unique opportunity, meeting many renowned experts in the field of Customer Service, in one place. During the festival, Mr. Marcin Grabowski, the vice-president of the Systell board, discussed the implementation of customer service systems. During the presentation, the participants learned, among other things: What problems does the individual approach to the customer solve? And how can one system help to systematize the work of the entire company?
From need to implementation. How to use technology to increase the efficiency of customer service.
A specialist in the area of ​​IT solutions for business. Passionate about building teams and human face in IT. He gains experience in Customer Service listening to the needs of clients from various industries and implementing useful IT solutions. For 12 years associated with the company Systell, in which as the owner is responsible for its flagship product – Systell Contact Center. President of Gotelecom, providing Voip telephony for the Call Center and business.